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Business Profile

Pizza

Domino's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

This profile includes complaints for Domino's Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Domino's Pizza has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Domino's Pizza

      7735 NE Highway 99 Vancouver, WA 98665

    • Domino's Pizza

      15989 SW 72ND Ave Portland, OR 97224-7960

    • Domino's Pizza

      1901 Pacific Blvd SE Albany, OR 97321-4925

    • Domino's Pizza

      11140 SW Capitol Hwy Portland, OR 97219-7276

    • Domino's Pizza

      2455 NW Monroe Ave Corvallis, OR 97330-5367

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday March 24th I ordered a large "MeatZZa" pizza using the Domino's website. I chose my campus and entered the Bend building as the delivery location. I paid for the food and reviewed the information and went on with my day. I checked the tracking only to find that the pizza had been sent to ********* which was far from the building I had asked it to be delivered to. I called the Domino's in ********* to try to cancel the order and was left on hold for ***** minutes. I hung up and texted their chat not to see if I could resolve in another way. The bot gathered information and submitted a case to ******'s support. I received a reply about 3 days later stating that they had reached out to the ********* location and asked a representative to contact me. Now two weeks later I haven't received contact from them. I'm simply looking for a refund and had hoped that the process wouldn't get so complicated.

      Customer Answer

      Date: 04/15/2024

      The case has been resolved. Thank you!

      Business Response

      Date: 04/15/2024

      Customer was contacted on 04/10/24 and a refund was issued - gift certificate also being mailed to customer

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged full price for 10 pizzas ordered. Call center was supposed to apply $8.99 per pizza special and instead I was charged ***** resulting in a $100 over charge. Ive called the business directly and they directed me to the national number which then directed me back to the franchise. I have not been able to speak to anyone that is able to help with the error.

      Business Response

      Date: 06/13/2023

      Customer was contacted and issued a refund for the overcharge.

    Domino's Pizza is NOT a BBB Accredited Business.

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