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Business Profile

Plumber

Pacific Plumbing & Drain Services

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Shawn D

    Date: 01/24/2024

    Because of weather they rescheduled me 3 times. I was accommodating, even though I didn't have hot water because I wanted others, who didn't have water to get service. I was able to get the hot water back on with a help of a handyman, but it was still needing full service, so they rescheduled me a week later. I was called and asked to reschedule again and I just couldn't do it this time. They said they would be out from ****pm. They didn't show and at 2:15pm, I called to ask why. They lied to me and and told me they left me a message (I had no missed calls, no messages) they would be seriously behind and I just needed to understand that. I asked if they could get a better idea of when the plumber would be out because I had meetings. They berated me acting like I was an issue because I wasn't accommodating them for the 4th and 5th time. While I was being told this, I explained that I cannot have my time wasted as my business meetings cannot be moved and its how I make money. They told me they were cancelling my service and I needed to find a new plumber. This customer service was appalling. They clearly do not care about their customers and have no problem kicking the can then finding solutions to help them. I have over 1M followers on multiple social media accounts and its all I can do not to post this to all of those accounts. Very disappointed and I am sad I have to write this today.

Pacific Plumbing & Drain Services is NOT a BBB Accredited Business.

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