Complaints

This profile includes complaints for Real Property Management Vancouver's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Real Property Management Vancouver

  7200 NE 41st St Ste 201 Vancouver, WA 98662-7919

  
• 

  Real Property Management Vancouver

  7200 NE 41st St Ste 201 Vancouver, WA 98662-7919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled a maintenance request, as directed, for some broken blinds in our new townhome we just started renting. I was told to do this for anything broken within the first ten days to make sure I would not be blamed for their condition when moving out. I filled out 3 maintenance requests for the blinds, the missing back gate, and the ridiculous floor that is popping up all over the place. I received a phone call from a handyman asking if he could come in and fix the blinds. I said the blinds are the least of the problems and asked him to fix the floor. He said it was no big deal for him to go in and check out the blinds so I said sure. At no time did he mention he would be charging me a service visit and why should I even have to pay for broken items? He did nothing to fix the blinds and charged me $156.26. He did nothing to fix the floor or anything at all. The blinds are still broke the floor is even worse and they said they wont be putting up a gate to secure the back yard as i had been told they would when shown the home.

  Business Response

  Date: 04/03/2025

  Signed with the lease by ****** *******, was the 30 page ******* Condition report with color pictures of the entire home.  At no point in the report does it mention damaged blinds.  Pictures of the windows with blinds down can be seen on pages 3,12, 14, 16, 17, 19, 24, 25, and 26. (None of which show any damage.)  There is a mention of a fence issue on pages ***** and a picture of a single cracked picket.  The fence never was built with a gate so there was no gate repair to be made. A minor issue with the laminate flooring was fixed on 4/23/2024.  It required a small amount of super glue and a vinyl patching compound.  Real Property Management Vancouver at no point promised installing a gate that didnt exist in the first place and the tenant signed a lease agreeing to the home in AS-IScondition.  Tenant was charged for creating a work order to fix the blinds as there was nothing wrong with the blinds.  The technicians notes on Work Order ***** state Checked all rooms and found absolutely nothing wrong with the window blinds.  We will not send a bill to a homeowner because Mr. ******* doesnt know how to work his blinds.  This is what is referred to in the lease as a user error cost and is not the homeowners responsibility to pay.
  
  Move-in condition report, work order invoice *****, and pictures of floor repair have been attached to this response for review by the BBB.

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Real Property Management to rent our property and decided to fired them for untimely advertising for the property(finding renters), horrible communication, and terrible customer portal. Now, they have tried to extort money from us twice since firing them. Once over the phone($700) and now over email for the sum of $1846.45 with no statement or breakdown of expenses. They never rented our property for us and never advertised the property over a 6 week period. After 6 weeks of wondering what was going on with our property because we couldn't get in contact with anyone from Real Property Management we decided to cancel their services. I was told by their sales representative that they don't use/have rental agents. Doesn't make sense to me why a rental agency doesn't have agents. We paid them what little work was done on the house prior to canceling the rental service and they since have tried to get more money from us. I would like them to stop trying to get more money from us without any negative affect to our financial institutions as we will not be paying them anything more under the fear they could keep saying or trying to extort more money from us in the future.

  Business Response

  Date: 04/03/2025

  Hiring us with a written and signed contract, approving the work orders in writing, terminating services the day before the bill arrives,then refusing to pay does not constitute extortion.  Property was signed under a 12 month management agreement starting 8/4/2023.  Our maintenance team went out the day the contract started to do a condition report however, none of the keys worked and we didnt receive a garage remote until 8/10/2023.  We were able to enter via the garage and contacted owners for keys that actually worked. 
  
  Property needed some repairs in order to meet rent ready standard.  A condition report was made and sent to the homeowner for their approval alongside an estimate of cost on 8/8/2023.  Homeowner wasnt responding to our multiple emails, so we continued reaching out and finally got a written response approving work to start on 8/22/2023.  Homeowner complained that they didnt like using email or the customer portal.  We use the market leader in property management software and most customers dont have any issues with the portal but in the end we do not control the customer portal user interface.  We do not accept work order approvals over the phone for exactly these types of situations.  Homeowners approve work on their home and when the bill comes due, their memory gets foggy about what they approved.  All work performed on the home was approved by the homeowner in writing and detailed invoices were sent to the homeowner for payment. 
  
  A day prior (9/5/2023) to the invoice for repairs and cleaning being sent, the homeowner decided they wanted to break their management agreement blaming poor communication but did state they were willing to pay for breaking the contract.  The homeowner was sent a detailed invoice of charges up to that point on 10/3/2023 but then refused to pay and instead chose to submit a BBB complaint.  Total invoice was $1,889.45.  Real Property Management Vancouver waived/wrote off $419.50 worth of repairs and early termination costs in order to have an amicable separation.  
  
  The reason the home was never advertised nor rented by Real Property Management Vancouver has nothing to do with us.  It has everything to do with the fact that the home wasnt clean or rent ready, and the moment it was the homeowner decided to terminate management.