Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine on November 16, 2021. and was told ***** days to ship. I listened to him for nearly 2 years. I told him I felt like this was going to go on indefinitely and he became very angry and went from being nice about the excuses to being offensive. I wanted a deadline of when the engine would ship.I can't afford to give **** $2795.00. He has accumulated many complaints due to collecting a lot of money from many customers and not delivering the item paid for, or not legitimately giving a refund.After a year, I mentioned a refund and he told me my bank could refund, which, after talking with them, they cannot. I have started collecting complaints and others are seeking legal action against ****, which I will as well if **** hasn't contacted me by September 12th. Also, I initially contacted **** through E-bay and he directed me to pay with his own invoice through e-mail. This is against e-bay policy, and I will contact e-bay if **** doesn't contact me by the 12th. I've tried to resolve this directly with ****, as other people have.Other customers are posting that **** will not refund their money due to their complaint of not receiving an engine or refund. I refrained from leaving **** a review for nearly two years and still no refund or engine. I will run out of room, but will paste a few complaints here. ************************** terrible service order a motor months ago and he called me a liar then refused to give my my money for multiple months and never got the engine DO NOT do work with them CAP C Ordered a motor March 3rd with the promise to receive it in 40 Business days. 5 months later and many excuses still no motor.August 4th canceled order. **** said he understood and will refund my money. Yes I paid in advance the full total for the motor. 7 weeks later and many phone calls still no refund. Now I am going to have to get a lawyer to get my money back. Very bad business.***************************************************************************************

  Business Response

  Date: 09/25/2023

  **************** placed this order November 1, 2021.
  Our build times were severely impacted due to supply chain issues.
  These issues delayed several orders.
  Due to these issues we were not able to complete ******************** order in his requested time frame.
  We issued a full refund of $2795.00 June 2, 2022.

  Thank you,
  *****************

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20575052
  
  I am rejecting this response because:
  Absolutely no refund was issued.  This is a total lie.  He has given these types of responses on others' reviews.  I talked to **** many times after the date he is saying the refund was issued.  One of the last times we talked, he said my bank would issue a refund, which was another dishonest reply.  This was around July of 2023.  The last time we talked, he stated he was tired of going over this with me, as if he had a right to be upset.  It really is as if he thinks he should be the one upset and I'm the one he has stolen nearly $3000.00 dollars from.  This was only a few months ago.  It's 10/02/2023 today.  He is stating he sent a refund over a year ago.  Why would I still be in contact with him and getting these replies?  He is completely dishonest and I'm not the only one taking him to court.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/24/2023

   

  As stated previously,

  **************** placed this order November 1, 2021.
  Our build times were severely impacted due to supply chain issues.
  These issues delayed several orders.
  Due to these issues we were not able to complete ******************** order in his requested time frame.
  We issued a full refund of $2795.00 June 2, 2022.

  Customer Answer

  Date: 11/01/2023

   
  Complaint: 20575052
  
  I am rejecting this response because:
  As stated previously, EPM Machine Company has failed to deliver the engine I paid for, nor have they issued a refund.
  EPM Machine Company is either being intentionally dishonest or is extremely mistaken. I tend to believe it is intentional dishonesty.   I do believe they have turned their business into a scam and this is a tactic to buy time in order to scam the next customer.  I don't mind to provide my bank records to the courts or to BBB.  I have been in contact with another EPM Machine Company customer that has had the same exact complaint, and there are many more that are posting bad reviews of EPM Machine company on various sites, which are all very similar.  One of the customers I'm in contact with just won a court case against EPM Machine Company concerning a core charge that EPM said they had refunded, yet did not issue the refund until EPM was taken to court.  He sent this through e-mail.  
   "******, I just received my core charge plus the $117 fee.
  PI did a great job."
  Guess who is using the same PI and they are already familiar with **** and *****'s shenanigans at EPM Machine Company?
  It will be less expensive for EPM if they do the right thing and issue a refund.  **** and *****, you've got my phone number, going to court will only make things more expensive for EPM at court.  
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/01/2023

  Attached is more complaints about EPM, which has many names due to trying to fool the public, so the public can't realize past complaints.  

  Business Response

  Date: 11/29/2023

  As stated previously,
  **************** placed this order November 1, 2021.
  Our build times were severely impacted due to supply chain issues.
  These issues delayed several orders.
  Due to these issues we were not able to complete ******************** order in his requested time frame.
  We issued a full refund of $2795.00 June 2, 2022.

  Customer Answer

  Date: 12/03/2023

   
  Complaint: 20575052
  
  I am rejecting this response because:
  EPM (**** and *****)continue to be dishonest in their response.  No refund has been issued.  As stated, I don't mind to present my banking information to the courts.  I can prove that EPM(***** and ****) offered no refund and never issued a refund. All they(**** and *****) have is dishonesty and a losing case.  EPM has became a scam.  EPM(**** and *****) has stolen money from many individuals.  More and more negative reviews are being posted about EPM with good reason.
  EPM stated,"Due to these issues we were not able to complete ******************** order in his requested time frame."  It has never had anything to do with my requested time frame.  **** said the engine would be here in ***** days.  It was ****'s advertised time frame.  That was over 2 years ago.  
  
  Here's another recent loss for EPM from one of many customers EPM has stolen money from. **** and ***** have said they have issued refunds to many customers, but have not.  The losses are mounting up for EPM(**** and *****).
  "We just got a judgement from EPM Machine Co, (AKA) *********************** for a 383 ci engine we ordered almost two years ago for $3,295.00. Contacted A lawyer in ****** and we just got a judgment in our favor. Took some time but at this point we had it with this CLOWN, He has screwed a lot of people that I see online. If you are a straight shooter and you have all the documents to prove to the court he owes you for not delivering the engine or whatever he owes you. Call this guy, very professional and fun reading his commentary. Very fair for his retainer.
  
  
  ***************** ********** & Salem Consumer Law phone ************"
  
  There are other avenues as well.  ***************** and ****, you've had enough chances to do the right thing.  
   
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16 2022 I place an order with EPM Machine ** to build an engine for me . I had also sent him a set of heads valued at **** to rebuild and install on the engine I bought. For 10 months he kept giving me excuses of why it wasnt done to Im shipping it out . NEVER received anything from him ( his name is **** also ) On October 14 th when I made another call to him , he told me that I was getting a refund for the full amount of ******* and shipping heads back . I was also told it would 5 to 7 business days . Three weeks have gone by and after multiple calls , he sent me a fake refund receipt to show my Bank ( ************** ) so they could open claim . The Bank informed me the the transaction numbers are irrelevant to the tracking numbers his bank would have provided.After a few more calls to EPM Machine co , **** ( owner ) refuses to give me any bank routing / tracking numbers .**** also told me that because I used my bank card that I was protected and my bank would give me my money back . He was very defensive during this conversation and when I told him I wanted my money back he told me he didnt have it . My Bank ( ************** ) will be opening a fraud investigation on Thursday 11/03/22 against EPM Machine ** After looking into reviews on EPM Machine ** , I found out that he is doing the same to multiple people and is the 4 th time he has changed his company name . I hope you can help me resolve this issue, and thank you very much. Feel free to call me with any questions ************ Sincerely ***************************

  Business Response

  Date: 11/09/2022

  ************** ordered and paid for an engine February 16/2022.
  Due to parts availability and supply disruptions, we were unable to fulfill the order within the promised time frame.
  We issued a full refund October 14th, 2022.
  Our account was debited October 17th, 2022.
  We verified with our merchant account provider that the refund was processed to the same card used for the original purchase.
  We provided the purchaser with the refund information including the *** tracking number.
  Sincerely,
  ***********************, Office
  
  

  Customer Answer

  Date: 11/09/2022

   
  **mplaint: 18344917
  
  I am rejecting this response because:The tracking number they provided for my refund has no meaning. They where asked to provide a bank tracking / routing number as I was told to do so by my bank (************** ) . **** from EPM Machine ** has refused to provide that information and was very rude and defensive during that **nversation I was also told by **** that he does not have my money and I was protected by my bank because I used a debit card expecting them to **ver ***** dollars. My bank has no re**rd or can not track any refund using the transaction number that EPM Machine provided . ************** has opened a fraud investigation against EPM Machine **. EPM Machine ** is also doing the same thing to other customers, you can ****** EPM Machine ** Reviews. He also has a set of engine heads that I sent him , worth ******* dollars that he has not returned to me . Have shipping invoice from when I sent them . I purchased this engine  with EPM Machine ** started on February 16th 2022 and has yet to be resolved .
  
  Sincer
  
  *************************

  Business Response

  Date: 11/17/2022

  As previously stated,

  ************** ordered and paid for an engine February 16/2022.
  Due to parts availability and supply disruptions, we were unable to fulfill the order within the promised time frame.
  We issued a full refund October 14th, 2022.
  Our account was debited October 17th, 2022.
  We verified with our merchant account provider that the refund was processed to the same card used for the original purchase.
  We provided the purchaser with the refund information including the *** tracking number.
  Sincerely,
  ***********************, Office

  
  

  Customer Answer

  Date: 11/30/2022

   
  Complaint: 18344917
  
  I am rejecting this response because:
  As previously stated , the refund has NOT been debited back to my account !! My bank is unable to track any transaction with the *** numbers provided by the business! Nor will the company do anything to resolve this issue !!! Nor has the business returned my Parts ! 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 11, 2022 I purchased and engine from *********************** at EPM Machine Co., he said would take 30 to 45 business days to ship. I kept in constant contact at first calling every month then after couple month calling every 2 weeks for updates, each time speaking with **** and each time getting different excuses, mainly that testing machine was down and couldn't get parts or the extreme heat, that they couldn't work for many hours, finally on September 08, 22 he offered a refund and I accepted and said it would take 5 to 7 business days to show up, well after 7 business days still no refund, called **** once again and he said needed to call my bank file claim it was out there floating in the air. I called my bank had them investigate and I also investigated and called his merchant as ************* to find out **** never even issued a refund, his merchant told me. **** has my money and the motor. We have since contacted the ************************ and filed a FRAUD complaint and also called **** back today as well and told him what I had found out to see if he wanted to resolve this and I was hung up on.

  Business Response

  Date: 10/26/2022

  We issued a full refund September 8th, 2022.

  Our account was debited September 9th, 2022.

  We verified with our merchant account provider that the refund was processed to the same card used for the original purchase.

  We provided the purchaser with the refund information including the *** tracking number.

  Sincerely,

  ***********************, Office

  Customer Answer

  Date: 11/04/2022

  This complaint was not resolved, they said they refunded money but the money was never refunded.  As I said in my complaint I spoke with his merchant which is square and they even told me he never issued a refund and spoke with my bank and I was never issued a refund back to my card.  I do not want this case closed as resolved because it is not.  This man is a FRAUD!!!

  Business Response

  Date: 11/15/2022

  As previously stated.

  We issued a full refund September 8th, 2022.
  Our account was debited September 9th, 2022.
  We verified with our merchant account provider that the refund was processed to the same card used for the original purchase.
  We provided the purchaser with the refund information including the *** tracking number.
  Sincerely,
  ***********************, Office