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Business Profile

Roofing Contractors

Cutting Edge Contracting Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Cutting Edge Contracting Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cutting Edge Contracting Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 6, 2024: ***************************** arrived for roofing estimate. Owner of property was not in town. ***********************, roommate in home, offered to assist the owner with property damage coordination project. During discussions with *******, whom never looked at roof, was very pressuring and indicated he needed the contract signed to help with insurance. ***** signed the contract and indicated she would need to talk with the owner but paid deposit. February 9, 2024: ***** talked with the property owner and he indicated he was not ready to contract with Cutting Edge yet and wanted to do more research on the roofing type/materials to use. ***** texted ******* and canceled contract within the 3 days specified in the contract terms. No deposit was returned as outlined in the contract. February 15th, 2024: ***** requested temporary patching work for a leaking hole per our contractors request for mitigation efforts. Since Cutting Edge was familiar with our roof, it seemed easiest to go with them for the temporary repair work. ******* sent Israel to the jobsite since he hunting exotic animals in *****. February 16th, 2024: 1 Employee from Cutting Edge arrived at 9:30 AM and began patching 2 holes on roof. 2nd Employee arrived in a classic car with his wife, they both came inside the home and never went to roof. Both Cutting Edge employees left the property at 11:30 AM. April 6th: Received bill for services rendered on 2/16 at a rate of 6 Man Hours x 2 Men for $1500 with Materials at $350. Per the security camera footage, Cutting Edge had 1 man on the roof for 2 hours. Second person that arrived did not go on the roof at all but rather hung out inside the house and waited. Based on security footage, bill rate should have been 2 Man Hours X 1 Man = $250 + Materials (Which is clearly billed too high) but mad bill should be no greater than $600. Deposit was never returned after cancelation so deducting services rendered from deposit owed $1000, Cutting Edge owes us $400.

      Business Response

      Date: 05/07/2024

      We are working directly with client to mutually resolve this dispute and will be signing a contract release and resolve our issues amicably. 

    • Initial Complaint

      Date:07/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract 12/21 for an addition to my house the owner has repeatedly disrespected me and has added additional items to the contract with prices that are unbelievably high with reasons and conversations that are very threatening if I dont agree. I feel very unsafe and I desperately need help

      Business Response

      Date: 07/16/2022

      We have worked everything out with the client and the work for our original contract will continue forward. 

    Cutting Edge Contracting Inc. is NOT a BBB Accredited Business.

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