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Business Profile

Sales Training

RTS Distributing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Training.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a ***** vacuum from a door to door sales person after they came in and did a feee cleaning/demo. We really like the sales guy, he said it was his first day and he was incredibly personable. However, when his manager came by to drop the vacuum off is when things got bad. As he was explaining the cancellation notice he stated but please dont cancel because my boss thinks I held a gun to your head to purchase then immediately we were both turned off by the purchase and were told to sleep on it. We did, we obviously decided to cancel. We texted the sales guy the very next morning, he said he doesnt work there anymore and that the manager told him not to talk to us anymore. I signed the cancellation request and sent via certified mail. I got receipt that RTS signed for it on 9/19. Per the cancellation request they have 10 days to refund and return any property. On day 12 (10/1) at 9 pm MST we receive a text from another number asking if they can come by in the morning or right now to pick it up. We expressed that we are 2 days past refund due and he states accounting manager is out and he needs to have ***** back prior to refund. He wanted to come by at 11 pm to pick the vacuum up. We offered other dates and times and none have worked so far for the sales man. I would like a refund since we are past the deadline for refund.

    Business Response

    Date: 10/02/2023

    We contacted *********************** this morning 10-2-23 and we have arrangements made to pick up the ***** Vacuum tonight at 6 pm and we will do the refund of the credit card when they arrive at the customers house  they amount of the credit card refund will be *******

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/26/2022, a representative of ***** came by the house asking if I would sign up to receive a free carpet cleaning of any room in my house. At first I was hesitant but she assured me I did not have to purchase anything. Later within the hour, a van pulled up outside of my house. I asked them if we could reschedule the cleaning as I wasnt feeling comfortable for a strange man to come into my house. He said he couldnt and wouldnt take no for an answer. He introduced himself as *******, gave my mother and I the demonstration. He cleaned the carpet after we decided to purchase the vacuum. Within a day of purchasing the vacuum I realized it wasnt in my budget and decided to return the vacuum. I did the cancellation process as stated in the contract, by signing the cancellation form and sending it in with a date time stamped with a certified receipt from the post office, I also emailed the form, and called the 971 number in the contract to let them know I was going to cancel. I did that Tuesday 8/30/2022. Sunday 9/2/2022, a rep from ***** picked up the vacuum and brought other vacuums so I can see which one was mine. None of them were so ***** said he was going to overnight it that following Tuesday. Thursday 9/8 came and no vacuum, so I texted *****. He said I needed to call the 971 number so I can have a recording of the issue and to send him a screenshot of the price of my old vacuum in case they needed to get a check sent out for a replacement. I had not heard from ***** since then and still hadnt received my old vacuum. 9/14 I called the office at the 971 number and they said the vacuum was shipped out 9/10 and I should receive it soon but no tracking number. They tried to contact ***** for it but he didnt give me any record of it. Saturday 9/17 comes no vacuum. In the contract it states the company will return my vacuum within 10 business days of returning the *****. Its been more than that and I have not received a solution from the company.

    Business Response

    Date: 09/22/2022

    We have shipped her trade in back and she should receive tomorrow.  When I get to the office in the morning I can provide the tracking

     

  • Initial Complaint

    Date:07/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the worst company ever! They came in and wanted to do a demo in my house in **** to earn a credit. They ripped up my carpet with their ***** vacuum during the demo. They told us to get 3 bids and not to worry that they would cover to have our carpet fixed. After sending them the bids they now refuse to pay for it. We contacted ***** corporate and they also said it is not their machines fault. Don't let them in your house. Demo guy's name is *********************** from RTS Distributing Inc.. ***** corporate won't do anything either. They are lying and should be fired. They do not even have a license to be selling here in ****.

    Business Response

    Date: 08/01/2022

    Our lawyer has been in contact with them

    Customer Answer

    Date: 08/01/2022

     
    Complaint: 17601576

    I am rejecting this response because: We have been in contact with their attorney. But the attorney is waiting for a response from RTS about what they are going to do. A decision needs to be made.

    Sincerely,

    *************************

    Business Response

    Date: 08/09/2022

    Our attorney has settled with them and we fed ex a check for ****** to them which they will receive 8-10-22 they signed release and the ****** will complete the transaction  ck number 8476  fed ex tracking **** **** **** deliver by 4:30pm

    Customer Answer

    Date: 08/15/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

RTS Distributing Inc is NOT a BBB Accredited Business.

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