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Business Profile

Sewing Machine Repair

Norm's Sew & Vac Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Machine Repair.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a vintage 1952 New Home sewing machine to them for electrical repair in July of 2021. I have been waiting for parts and repair since then. Particularly since the beginning of 2025, there has been zero communication. All I want is my machine and if they have it, the electrical part. If not, I'm good.

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off my longarm machine for service in mid November. I was told I would get a call about the issue and the repair price in a week. There was no call. I called the business and talked to ***. He said he was waiting for parts and it was the holidays. I called again in the beginning of December and got a recording that they are closed for an illness. I called again and the phone is no longer in service. There is no way of contacting anyone at the shop and I am unable to get my machine back.

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought in three sewing machines for consignment 10/20/2022 after my wife died. I have tried calling. The phone is now not in service. No new phone is offered and the new address is at 12004 NE 95th St suite 860 in Vancouver, Washington 98682. I would like to contact this business or have them contact me. They have my phone number and pickup the three sewing machines along with three sewing tables that I left, One is of solid oak I made for my wife. I would like to have a date that I can just pick up my machines and tables and be done with it.

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my working sewing machine to this shop to be serviced. It is a high end sewing/embroidery machine. The machine was working when I took it to him, these machines need service periodically as they are computers. I took the machine during Christmas and picked it up a few days later, he said it was serviced. I got the machine home and found that it doesn't work at all. I took it back to him and to date he still has the machine and refuses to answer his phones to tell me what the problem is. I reached him twice today and was put on hold and he never came back to the phone, then he stopped answering the phone. I have called about 20 or 30 times today and either the phone is busy, the answering machine comes on or the call doesn't go through.

    Customer Answer

    Date: 04/20/2024

    This issue has been resolved and I wish to withdraw my complaint.  Not only did they resolve the issue they stepped up 1000% and I would use them again.

Norm's Sew & Vac Repair is NOT a BBB Accredited Business.

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