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Business Profile

Travel Agency

USA River Cruises, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Reviews

Customer Review Ratings

3.67/5 stars

Average of 3 Customer Reviews

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Review Details

  • Review fromCraig D

    Date: 08/14/2023

    5 stars
    I sailed on the American Queen ************************** on the 1st week of August 2016 from ******** ** to north of ******** ** on a Twainiac cruise with **************************, ********************************************** the on board *******************, along with my cabin mate ***************************.

    USA River Cruises, Inc.

    Date: 08/15/2023

    Thank you *****, glad you enjoyed the cruise!!
  • Review fromMarkey B

    Date: 05/31/2023

    1 star
    Not for solo travelers. Solo travelers will pay on average **** dollars more. Ethical issue.Lifestyle discrimination.Lost business.Many of the best suites are not made available to solo travelers.Enjoy your closet with twin bed, I'm taking my giant retirement fund elsewhere.

    USA River Cruises, Inc.

    Date: 06/07/2023

    Hello, we are a cruise agency that specializes in small ship cruising.  We help our clients book cruises from various cruise lines, but we have no control over the pricing for solo travelers.  
  • Review fromRobert G

    Date: 08/22/2022

    5 stars
    We just came back from a ****** cruise with our grandchildren. Had a wonderful time and are so thankful we had ***** to take care of all the details. Because of Covid we had one cancelled last year, she handled the rebooking for us and double checked with ****** to make sure everything was in order. I just wish all companies had the excellent customer service that ********************** has.We have been loyal customers for 14 years. They have an amazing team. We have planned ocean, river, train and resort trips with them. Their advice has always been excellent, they get to know you and tailor your adventure to you.

    USA River Cruises, Inc.

    Date: 08/23/2022

    Thank you ***** and family for being so patient and easy to work with during all the changes and cancellations caused by COVID. I really appreciate it!*****

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