We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tutoring

Kumon Math and Reading Center of Vancouver - East

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tutoring.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October of 2021 my ex wife and I enrolled our son ****** in Kumon for Math, reading and writing tutoring. We were told that my sons learning disabilities would be helped by his enrollment in this program. After 8 months of our son using this program its become apparent that this particular program is not helpful in assisting with his dyslexia. ********************** claims that this program is a one size fits all program is false and we wanted to remove him from this program to find one that actually helps with his phonetic alphabet. There is no option for a refund of the first and last month's deposit that we paid even if the program is not working. We are demanding a refund of our last month's deposit and wish to no longer continue his services. He has refused and says that ****** can continue to use the program through June. We do not want to continue.

    Business Response

    Date: 06/14/2022

    Hello,

    On May 17 ****** called me and mentioned that they would like to end Kumon enrollment.  He was very appreciative about our service and his son's math was improved.  He said that ending Kumon was more to do with his son's motivation issue.

    I asked him to email me for his intention to end Kumon enrollment.  I have attached his email that I requested him to do so when he called me on May 17.  I have also attached the contract and application signed by *****.  ***** said that she was going to

    hand a copy of it to ****** after she signed.  They were happy with our service. That is why they continued with us for a while.

     

    Thank you.

     

    ***********************

Kumon Math and Reading Center of Vancouver - East is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.