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Business Profile

Auto Parts

Kelty Auto Parts LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This transaction happened 03/28/2023, I am reporting this buisness as Auto Mechanic/Shop Negligence, On March I took my s2k In for a timing chain repair, The shop took around 2-3 months to repair it and when I got the car back he not only replaced the timing chain but also replaced other things such as Camshafts and the head as he said the head looked warped(witch you cant tell unless looked at by a machine) and also said the cams are bad(Note they where looked at looked like they where never replaced ) And to sum it up he charged close to 1,0000 on all of these parts and later on when the car broke down, we had it taken to a different repair shop and the mechanic noted a lot of the things he said he did, where never true as he said he replaced the camshafts, and the head and looking further we see the cams werent replaced and timing chain was cheap, so figuring this out we asked for receipts on the parts and we asked for the Warrenty that was given and he said he is not willing to offer it anymore , and doesnt wanna comply and man up the actions of witch he did, We asked for the old head and he said he has to look for it, he doesnt wanna give us a refund or help pitch in for the work to repair the car even tho the work is his work and his own mistakes, *** I want to file a complaint or *** this company for Auto Mechanic/Shop Negligence.

Kelty Auto Parts LLC is NOT a BBB Accredited Business.

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