Complaints

This profile includes complaints for Banner Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Banner Bank

  10 S 1st Ave Walla Walla, WA 99362-1942

• 

  Banner Bank

  3005 112th Ave NE Ste 100 Bellevue, WA 98004-8015

• 

  Banner Bank

  2918 78th Ave SE Mercer Island, WA 98040-2821

• 

  Banner Bank

  101 E Main St Hermiston, OR 97838-1837

• 

  Banner Bank

  16099 Boones Ferry Rd Lake Oswego, OR 97035-4303

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted via text on 11-27-22 saying there is suspected fraud on my Banner Bank credit card. I called Banner Bank (took over 30 minutes for someone to get me to the right place). ****** at Banner Bank took my call and he said I would get a new card in 5 - 10 business days. I thought that was all I needed to do. On 12-1-22, I was notified my credit score DECREASED due to this Banner Bank charge. I called Banner Bank back and *****, who was really rude, told me I was supposed to call Banner Bank back after they "let the charge go through" and report it or something. She was not clear about the process at all. I didn't understand what was going on, but she did not care. Anyway, she gave me a claim #F2233101072. I thought that it was taken care of after this call. I was mistaken. I got my statement today (12/6/22) and it shows the fraudulent charge and says I owe it and can make payments of ~$40.00 per month. I called the fraud line back (was on hold a long time) and they said they sent me correspondence (today) and I need to wait for that before I can do anything. I spoke with *********. She didn't give a ****. It was no big deal to her. She sounded liked she hates her job. She was impatient and not nice at all. She RUDELY insisted that the claim was filed today (12/6/22) when I was told it was filed on the day I called (12-1-22)This is getting really, really old.I did not make this charge. Why is it so hard to get this taken care of? I did NOT make the charge.I have never had this much trouble getting something like this straightened out.What EXECTLY is required from me to fix this? Banner Bank is not clear in telling me what I need to do.

  Business Response

  Date: 12/09/2022

  Thank you for bringing this complaint to Banner Bank's attention. The Bank takes all complaints seriously. The complaint has been escalated to senior retail leadership for an investigation. Due to consumer financial privacy no additional comments will be added to this response. 

  Customer Answer

  Date: 12/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  If the bank does not contact me soon, I would like to reopen the case.  That is my only caveat.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/31/2022, I went to Banner Bank in *********, ** to close the account of my deceased aunt. I am the Trustee of her estate. I provided all of the required documents to show I had the court-ordered authority to act on my aunt's behalf. They copied the documents, including my driver's license, and they also asked for my social security number. They closed the account and gave me a cashier's check for the account balance. I asked for copies of the past 6 statements so I could check to see if there was any activity on her account in the months following her death, i.e. automatic deposits and/or automatic withdrawals. I was told they needed to order them. Two days later, I received an email from ******* Freedom at that branch. The email included a secure link to the statements. I clicked on the link, and it took me to a page that required me to log in with my username and password. Neither my aunt nor I had a username and password for Banner Bank. After exchanging several emails with *******, including a screenshot of what was in front of me, it was becoming apparent she had no interest in figuring out how to get me access to the file they sent to me. I asked if they could be mailed, or sent as an attachment in an email. Her response was "no" to both. My only option was to come into the bank and show ID. Her final response was, "As I mentioned before we cant mail them to you as we have to confirm your identity before we can release the information."They have confirmed my identity and they already released the information to me via email. I am only asking to change the method of delivery. It's a 5 hour round trip and a ferry ride to get to that branch, which is the closest to my home. I'm on a fixed income and this is not expense I can afford.I am asking for bank statements that I am legally allowed to have without having to go into the bank. I am asking that they either figure out their email problem to allow me access to the statements, or, mail them to me.

  Business Response

  Date: 11/21/2022

  Thank you for bringing this complaint to Banner Bank's attention. The Bank takes all complaints seriously. The Bank has resolved this complaint and statements have been sent to ****************. The Bank considers this complaint to be closed. 

  Customer Answer

  Date: 11/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied on line for Banner bank credit on Oct 8 2022 and got a rejection email on Oct 11 2022. When I call to the number they gave me to know the reason, I was told that my Id looks fraudlent and my Social Security is given to me after 2011 so that it is suspicious too.(mine is given in 2014) Then I went to their Madison ****** in ******* to verify my identity in person with my id and social security card. The manager tried his best to help me, contacted other offices by phone and he told me he can't do any thing about it. So I get the above reasons very racist and not enough to decline my request after running my credit. By the way I have a credit score of 787 as of today. I never felt a company would do such a thing.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Banner Bank autoclosed my account. The account was opened in ****. A few months ago, Banner says they changed their service fee policy to begin charging $4/month service fees. These fees took the account balance negative and Banner autoclosed the account. When I went to the bank to inquire what happened and presented my debit card to identify myself they cut it up with a scissors. Banner says they tried to contact me but could not. This is odd because I physically visited the bank on multiple occasions in the last several months. I typically withdrew cash from their ATM and then presented my debit card to change the 20s to larger bills. Rack tube I did this, they took my card, reviewed my account, and gave me the larger bills. Never once did they mention service charges. I did this evolution multiple times after late August when they said they autoclosed the account. I would like to have this account reopened.

  Business Response

  Date: 09/23/2022

  Thank you for bringing this complaint to Banner Bank's attention. The complaint has been escalated to management to review. Due to financial privacy no further comments will be made.
  

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18017592
  
  I am rejecting this response because: Actually, I just wanted to make sure that you knew I physically visited Banner Bank multiple times born during August and September. On each visit I presented my debit card and employees went to the computer, cane back and always completed my business never once mentioning there was a problem. I find that very perplexing.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to BBB for assistance in requesting Banner Bank to provide proper resolution and release all funds left in my account at the time of closure.Banner Bank restricted my account over two weeks ago and has not given me proper reason as to why. They have not given me reason as to why they blocked my account and then just recently closed it as per the letter here attached. They closed my account and ********************* at the ******* branch refuses to tell me where my funds are. She refuses to release the left over funds in my account and insists that I will not receive any of my money which I have recorded in multiple conversations with her. I request immediate release of the funds that were in my account at the time of closure and a letter explaining where my funds are being held and why.BANNER BANK ACCOUNT NUMBER #***********

  Business Response

  Date: 09/20/2022

  Thank you for bringing this complaint to Banner Bank's attention. The complaint has been escalated to management to review. Due to financial privacy no further comments will be made.