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Business Profile

Bank

Banner Bank

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Banner Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Banner Bank has 306 locations, listed below.

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    Customer Review Ratings

    1

    Average of 12 Customer Reviews

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    Review Details

    • Shane T.

      Date: 11/01/2022

      Consistently disappointed with Banner Bank. My schedule has me up and doing business at night, so not having any way of resolving issues after dark is very frustrating, first off. Additionally, I occasionally have a negative balance when my direct deposit comes through, which shouldnt matter if my deposit changed the balance to positive but they constantly lock my card and make my account inactive. So now Im driving and see I need gas at 1 in the morning but am unable to buy gas because my card has a hold on it and the customer service rep that works at card services is unable to tell me why or release the hold. Im just told to wait and call my bank in the morning. Cool, now i have to wait 6 hours in my car in the middle of the night because I dont have enough gas to drive home, im locked out of my account, no access to my money, no one will tell me why, I havent eaten yet and cant buy food, they locked my username out of the app so I cant even check my account online all because they wont just leave my G D account alone and stop locking it. Every effing month! *****! And dont get me started on the app. That thing is a serious dumpster fire. Always having to register the phone I always use. Over and over. Consistent locking out of it, overdraft charges that could cover the cost of NASAs power bill I mean really, who gave these people the green light to start a banking business? I might not be so peeved usually, but I have 6 hours to conjure up all the issues I have with them so Im getting it all out there. Anyway, moral of the story, avoid this place like your crazy ex girlfriend! Hard ****** learned.

    • Theresa A

      Date: 08/03/2022

      This review is not about the people in the local bank, they have always been helpful and are very nice. This review has to do with Banner Bank's practices. I did not choose Banner Bank. They purchased the bank where my existing loan is. For the first 4 months, there were no issues, infact, the online banking portion was a huge improvement from the previous local bank. The issue started when on the 5th month, I did not receive a statement. It has now been a year and I am not able to access statements online. I don't receive them by mail or email either. The only way I am able to get them is to call, wait several days for the local branch to receive them from another branch, and then go pick them up. Seriously, WTF?!

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