We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Welcome Home Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Welcome Home Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Welcome Home Properties has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented an apartment from Welcome Home Properties from May 2, 2024- May 2, 2025. During my rental period, I did not hang anything on the walls and made no (zero) holes in the walls. Upon my departure, Welcome Home Properties billed me $549.74 for paint damage repair. There were no damages whatsoever and I do not believe that Welcome Home Properties actually paid for any paint repair.

    • Initial Complaint

      Date:05/09/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented an apartment from Welcome Home. I had to lease the apartment sight unseen as I came from out of town. The property manager assured me the home was in good shape when I moved in. There were large gouges in the flooring down through the floor boards, water damage in the bathroom that is causing the floor to be spongy, none of which were resolved in the 9 months I was in the house. Furthermore, I was experiencing harassment and threatening behavior from a neighbor. I let the owner know, filed a report with police, and claimed *** 59.18.575. He refused to let me move for my safety. I moved anyway and now he is charging me for all rent through the 12th month of the lease and exorbitant prices for repairs and cleaning to the unit. This violates my legal rights. I should legally have no further financial obligation as I moved for my own safety.

      Customer Answer

      Date: 05/09/2025

      I would like to add photos of a communication from this company to my complaint. This was his response to my inquiry as to why I was being charged more than $600 for painting. They removed one charge and said it was an error leaving me with $450 fee for painting a 700 square foot apartment.

      Business Response

      Date: 05/09/2025

      Were sorry to hear that your experience at the home did not meet your expectations, and we understand how difficult it can be to relocate from out of town. We also take reports of both maintenance concerns and personal safety very seriously.

      To clarify a few important points:

      Youre correct that some preexisting conditions, including wear to the flooring were present when you moved in. These were noted prior to your occupancy, and we regret that repairs were not completed during your residency, although several other requested repairs were. You actually hadnt requested any repairs to your flooring, although you did note the condition during move in. The charges assessed at move-out were not related to those preexisting issues. They were for new damagessuch as wall repairs and excessive cleaningthat were documented after your departure and went beyond normal wear and tear.

      With regard to your safety concerns, we fully support any resident taking steps to protect themselves. You notified us about the situation involving a person who, lives several blocks away and isnt a property we manage.  However, release from a lease isnt something you can just unilaterally select. We sent your request off to our legal counsel who advised that your situation did not substantiate terminating your lease.

      We sincerely wish you the best and appreciate the chance to clarify the circumstances.  We remain committed to providing safe and respectful housing, while also ensuring that lease agreements and responsibilities are handled fairly for all parties involved.

    • Initial Complaint

      Date:12/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented with this company and not only did they double charge me for a deposit but they lied and said I damaged the property so they took 500 dollars from my deposit. They are known to do this as I am not the only one who has had this issue with them.

    Welcome Home Properties is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.