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Business Profile

Hotels

Best Western Chieftain Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bali at the front desk says the room number out loud in front of strangers when people check in. They don't care about the safety of their guests, only putting money in their pocket.

    Business Response

    Date: 08/20/2024

    We have already mailed a check that has been cleared many weeks ago. 

  • Initial Complaint

    Date:06/14/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************.We contacted Best Western Customer Relations, Case #******** was opened, and we were told to expect a reply within 2-5 days. 8 days later we contacted Customer Relations, as there had been no reply. BW maintains that they are holding to the charge, with no further discussion.***** is a 71 year old retired business owner of 30 years, in ***********. He is educated, professional and responsible. The hotel's manager will not address the faulty patio door nor the possibility of someone using the room for some likely nefarious activity, as suggested by the de-activated smoke detector.Neither the hotel manager nor BW Customer Relations will listen to reason although we've been members of their loyalty program for 20+ years. Their approach to service has been abysmal both in failing to respond until prodded and by not considering that they may, in fact, be in error. We are hoping that you can help obtain the refund, as ***** was not at fault.

    Business Response

    Date: 06/14/2024

    After reviewing the circumstances and the statements provided by the guest, we have decided to refund the amount of the smoking charge back to the guest. We apologize to the guest for any inconvenience and stress brought on by the situation. We value their loyalty to the Best Western brand and we have no desire to further cause them this distress. We are sorry for the late response to the situation, we hope to do better in the future. We care deeply about giving our guests the best experience that we can, and we would love for the opportunity to prove to the guest just how well we can do. We thank them for their understanding and patience while working with us. And we thank them for being a loyal Best Western Member. 

Best Western Chieftain Inn is NOT a BBB Accredited Business.

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