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Business Profile

Resort

River Run Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an amazing experience staying at the River Run Inn for a recent visit to ********. My service animal and I spent two nights at this inn, and while the staff were working remotely, all of our exchanges through text and email were pleasant. After departing, the Inn demanded a pet fee despite me offering to share my service animal's documentation and a letter from my doctor. The company has since attempted to charge various fees to my card weeks after my visit without my authorization, and each amount has increased without explanation or associated bill.My original charge of ****** was the cost of my room for two nights and was paid in full during my stay. However, the additional charge of ****** a month later has not been explained.I have asked for a reversal of this $****** fee from my bank, but if it is not able to be reversed I would like a refund. While I would prefer to work through this issue without legal proceedings, I am prepared to go to small claims court if BBB is unable to help. Thanks for your efforts to help me.

    Business Response

    Date: 06/04/2024

    We did not charge this customer.

    They did not stay at our property and we were told the credit card has been stolen by expedia

    Please let us know if you have any further questions and wishing you a great day

    With ****************

River Run Inn is NOT a BBB Accredited Business.

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