We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractor

Premier Mechanical & Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I scheduled routine maintenance of our air conditioning and tankless hot water system on July 18, 2023. We used Premier Mechanical & Electric because one of their technicians had serviced both systems two years ago and we were quite happy with that service. Although we had specified the make and model numbers of our equipment when we scheduled the service, when the technician arrived (a different technician than the one who performed the prior service), he told my husband he had never worked on a heating system like ours. He spent a significant amount of time consulting the manual and when we received the bill it was twice what we had been charged for service the prior time. The service done in 2021 included maintenance and replacement of some pipe that had been leaking and that technician completed both in two hours. The service completed in July was just maintenance with no repair and it took that technician four hours, dramatically increasing the cost of the work. In addition, that technician recommended an additional $1,100.00 worth of repairs to move something from inside the heating unit to outside so it would be easier to access, and to replace two other items because they might fail at some point in the future.I have exchanged four rounds of email with the company pointing out that they sent a technician who told us he did not have experience with our equipment and then charged us for twice as much labor because it took him so much time to review the manual. They stated there must of have been some miscommunication because the technician they sent has years of experience. They then made multiple excuses about why the maintenance took so long. I have asked them to reduce our bill accordingly to make it comparable to the work done previously by an experienced technician and they have refused. In the most recent email they threatened to send the bill to collections so I paid it, not wanting to incur further costs.

    Business Response

    Date: 08/31/2023

    As far as we are concerned this matter is closed, the client has paid the invoice in full.

Premier Mechanical & Electric is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.