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Business Profile

Beverage

Januik Winery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a former member of Novelty Hill - Januik Winery. After SEVERAL issues with the company in 2022 I cancelled my wine membership and removed my credit card information from my account/their profile. I emailed them on November 14th regarding missing shipments and an account charge and we were able to resolve the issue but I decided to cancel my membership, which I did over the phone on November 14th or November 15th. I went to pay my credit card bill on April 20th and noticed a charge from the winery of $143.00. I went into my account (which is still active for some reason) and verified that my credit card information was no longer showing. Furthermore, they had no record or receipt of any charges since April of 2022 even though I had paid for and received other wine shipments in 2022. The recent charge on April 10th, 2023 did not show up in their records either. I have tried to contact them many times over the past year (2022 and now into 2023) but they are rarely responsive and they are more reactive than anything. Their customer service is horrible and the fact that they charged me for wine even though they do not provide a receipt is incredibly frustrating. I regret ever doing business with them and I am now out $143.00 which I have listed as fraud/theft with my credit card company.

    Business Response

    Date: 05/10/2023

    This customer was immediately refunded when we received her most recent email. Attached is a receipt for refund and another voided charge in April of this year, 2023. Unfortunately, we have recently come to see that our POS system appears to have developed a glitch with ex-wine club members who update their credit card information post membership cancellation. We do apologize for this. We also apologize for our poor communication. As far as we can discover, there were several responses to emails from our wine club department, but it also appears there were several emails from the filer of this complaint that went unanswered. We have had some personnel changes over the past half year that have resulted in issues, like the aforementioned, and the issues have been addressed with solutions, most notably staffing changes. We are also in contact with the manufacturer of our POS to figure out what is going on with credit card updates. Again, though, we are sorry for the inconveniences and the headache. We regret the fact that the filer of this complaint had to endure hardships in order to shed light on issues happening in our business.

Januik Winery is NOT a BBB Accredited Business.

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