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Business Profile

Closet Organizers

Closets by Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Closet Organizers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in August, I simply liked a ******** post of a customized closet and commented about it being nice. That comment had a representative of Closets By Design try to solicit me via messenger. I did not set up any type of appointment, did not request additional information, etc. This morning my husband answered the door, to a woman named *** who said I made an appointment with her, and she was there to give me a quote for my closet. She gained entry into my home and was in my personal areas of my home before my husband finally got me out of my meeting at work and asked if I was coming home to meet her. I immediately informed him this was not a meeting I set up and to get her out of our home and call the police. I then called the local ******* Closets By Design office to verify they had an employee named *** and was transferred to the Office Manager *****. I explained to her that I never set any type of appointment up for this service. She repeatedly insinuated that I must have done something to create this appointment. She also stated that they sent multiple emails asking me to confirm my phone number and information, which she admitted I did not reply to. I asked what email they were communicating with, and she told me an email account that is dormant. She stated that 80% of their clients do not, in fact, reply to emails so they just come out anyway to the appointment. Not only did they fraudulently gain entry to my home, but they also saw my medically fragile son in a bed wearing only a medical garment. This is a complete violation of my personal space, and I will also be contacting the *** for this company's misuse of personal information on social media for financial gain.

    Business Response

    Date: 10/10/2022

    Hello. This complaint should be directed to the ******* Franchise of Closets by Design. You have sent it to the Seattle North Franchise in ****************. 

    Customer Answer

    Date: 10/12/2022

     
    Better Business Bureau:

    I was looking to file the complaint against the corporate office for Closets By Design. If this is not the corporate office, I will withdraw this specific complaint.  
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

Closets by Design is NOT a BBB Accredited Business.

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