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Business Profile

Computer Software Developers

Seattle Avionics Software Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This email sent to Seattle Avionics describes my problem. I sent this email to them on 7/20/2024. To whom it may concern;Below you will find the purchase receipt for a lifetime subscription of VFR and IFR FLYQ. Based on the email that I received yesterday, I understand that your company will no longer honor this contract. I am disappointed to say the least. I have been an ambassador for FLYQ since Ive been a subscriber. I believe this decision is poor and shortsighted in that the good publicity from current lifetime members will now be converted to testimonials of a company that cannot be trusted and should be avoided. I will most likely be converting to ForeFlight and accruing damages that I may recover in a lawsuit if it comes to that. I valued my FLYQ subscription and promoted your product at every opportunity. If this is not reversed, then I will as aggressively be a critic. Sent from my iPhone Begin forwarded message:From: Seattle Avionics eCommerce <**********************************************************>Date: November 27, 2017 at 9:44:10PM EST To: ****************** Cc: ******************************************************************** Subject: Purchase Receipt ? Seattle Avionics Thank you for purchasing from Seattle Avionics!Our records indicate that on Tuesday, November 28, 2017, you purchased the following product or products:ProductUnit PriceQtyExtended FlyQ EFB: Lifetime US IFR + VFR ChartData subscription. Special Black Friday Price!$399.991$399.99 Subtotal$399.99 Tax (WA state only)$0.00 Grand Total$399.99 Billed to credit card: ************1887 Subscriptions ProductLevelRegion(s)Expiration Date FlyQ EFBVFR + IFRUS2100-01-12 Please be certain to use a consistent email address in all your Seattle Avionics products.You used ****************** for this purchase.Seattle avionics refuses to honor the contract. I want the lifetime subscription renewed.

  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2016 I purchased a lifetime subscription of FlyQ 'EFB' for $399.00. In July of 2024 I received an email stating they will be cancelling my lifetime subscription after a year of using a legacy version of the app.

Seattle Avionics Software Inc is NOT a BBB Accredited Business.

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