Reviews
Customer Review Ratings
Average of 16 Customer Reviews
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Review fromAdrian I
Date: 01/27/2025
5 starsI worked with them multiple times, in ******* and *******: Furnace installation, fireplace installation, furnace repair, fireplace repair, furnace maintenance. Always impressed with their quality of work, speed, and prices.
Bassett Home Heating Inc
Date: 03/07/2025
Thank you for your review, we truly appreciate you taking the time to leave a note for us and for future customers.Review fromSherry C
Date: 12/03/2024
5 starsWe have been customers of Basset home ******************** for 5 years.Their prompt responses to our needs and expert, knowledgeable and friendly service are exemplary!Bassett Home Heating Inc
Date: 03/07/2025
Thank you for your review and being a value customer, we truly appreciate you taking the time to leave a note for us and for future customers.Review fromSridhar F
Date: 09/22/2024
5 starsOur 20 year old air conditioner stopped working due to a compressor failure and we evaluated 3 other quotes before finalizing Bassett Home Heating.
**** was super helpful all through and especially during the phase when we were extremely confused with the options and considerations of heat pump vs AC, sizing, features and efficiency vs ROI. The experience and expertise were very clear and we felt **** was someone we could trust and rely on. It didn’t hurt that his quote was the best too. It was also good to have the assurance that it is a family run business hence the actual install person is a designated person (****** son *****) upfront and someone **** could vouch for.
Once we made the decision, the lead time was less than a week and executed in a timely manner. There was a minor surprise due to our previous installation issues but **** took care of that without additional costs.
For the actual installation, ***** and ****** showed very good attention to detail. As **** vouched for him earlier, ***** indeed demonstrated a strong sense of accountability with a positive & patient demeanor.
Overall, very happy with the service and would definitely recommendBassett Home Heating Inc
Date: 11/14/2024
Thank you for your review. We truly appreciate you taking the time to leave a note for us and for future customers. We are glad we can keep you warm this winter and cool during summer!Review fromKaren M
Date: 07/10/2024
5 starsExcellent customer service and best price around! I called on a Thursday and had a new AC unit and heatpump on Monday!The team left everything cleaned up and they were very polite!I highly recommend Bassett!!Bassett Home Heating Inc
Date: 11/14/2024
Thank you for your review. We truly appreciate you taking the time to leave a note for us and for future customers. We are glad we can keep you warm this winter and cool during summer!Review fromCaryl B
Date: 05/16/2024
5 starsA pleasant experience by Bassett when adding air conditioning to my home. Everyone was courteous and helpful. Work was completed by efficient knowledgeable and professional employees. Thank you.Bassett Home Heating Inc
Date: 11/14/2024
Thank you for your review. We truly appreciate you taking the time to leave a note for us and for future customers. We are glad we can keep cool during summer!Review fromPhil D
Date: 04/29/2024
5 starsI've gone through Bassett for both my home heater and air conditioner (at different times) in the last several years and have been well pleased with both. I've found Bassett's pricing reasonable, and I like their approach. Their employees are consistently professional and courteous, and they take the time to explain my options without trying to upsell me.Bassett Home Heating Inc
Date: 11/14/2024
Thank you for your review. We truly appreciate you taking the time to leave a note for us and for future customers. We are glad we can keep you warm this winter and cool during summer!Review fromCharlene B
Date: 03/27/2024
5 starsGreat communication, ***************** out tech was fantastic!! Highly recommendBassett Home Heating Inc
Date: 11/14/2024
Thank you for your review. We truly appreciate you taking the time to leave a note for us and for future customers.Review fromCarol W
Date: 03/24/2024
5 starsWe are glad we found Bassett when looking to replace our furnace and add an air conditioner. Experience, professionalism, and courtesy throughout the process. Highly recommended!Bassett Home Heating Inc
Date: 11/14/2024
Thank you for your review. We truly appreciate you taking the time to leave a note for us and for future customers. We are glad we can keep you warm this winter and cool during summer!Review fromConstance K
Date: 03/11/2024
5 stars******'s been part of my team for 20 years and am always grateful for their expertise and availability.Bassett Home Heating Inc
Date: 11/14/2024
Thank you for your review. We truly appreciate you taking the time to leave a note for us and for future customers.Review fromTomi W
Date: 01/27/2024
5 starsThis is a great company with a great owner and great employees. They are on time, especially in an emergency, knowledgeable, and prices are decent. As someone on a fixed income, Bassett was ideal for my needs.Bassett Home Heating Inc
Date: 02/05/2024
Thank you for your review. We truly appreciate you taking the time to leave a note for us and future customers. Glad we could keep you warm this winter!
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