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Business Profile

Hemp Products

Puro Cannagars, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hemp Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Puro cannagars LLC product from a local store & the product was less than satisfactory & seems expired (no expiration date is listed). I reached out to them two weeks ago for a refund with a 50% discount offered before they stopped responding. I'm interested in either a replacement or refund as it seems they are selling faulty products.

    Business Response

    Date: 11/15/2023

    Dear BBB,


    This customer purchased a product from a Retail store called "***********************." This is a store that is not owned by us and we never received any proceeds directly from the person making the complaint. The receipt that was provide by the person making the complaint is not from our business. There is no way for us to actually refund the customer because we never actually received any money from them to begin with. We offered to give the customer a 50% discount to make a separate purchase from our store but this person refused it, but as far as a refund goes, that is something that is impossible for us to do. 

    The person making the complaint says that they have already consumed the product and then claimed that they were dissatisfied with it. Traditionally, we can only take returns or offer refunds on unopened packages, not products that have already been consumed.

    -*******************

Puro Cannagars, LLC is NOT a BBB Accredited Business.

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