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Business Profile

Junk Removal

1 800 Got Junk

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Junk Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I manage a mechanic shop and I had old tires in the shop I wanted to get rid off I usually have a company doing this for me for a price of 1.5$/ tire but they werent available on that day On Dec 30th 2024 So I called 1-800-got-junk? To see what they can offer Asked for an estimate or a price range but they insisted on sending someone there to give the estimate and I didnt mind They came, one of them called ******* he asked for 700$+labor for 30 tires and I rejected that offer immediately and apologized for the time that wasnt even responsible for ********************* didnt like that, got angry and posted a fake review on yelp, costing me my customers and business reputation I called the customer support for assistance multiple times and they would only stall and keep me on hold Looks like its the way they manage their business, extortion and abusing others, with their shady prices and insisting on sending a fully equipped team just to give an estimate and negotiate a price This needs to be resolved, the review must be taken down, the employee and the company has to compensate and apologize for the inconvenience caused by that act.I Attached the review and the phone number of the team who came when they called ahead

    Business Response

    Date: 01/03/2025

    Subject: Clarification Regarding Complaint
    Hello,
    Thank you for reaching out. It appears that this complaint is related to a car lot in *****, but we are located at 1800-GOT-JUNK in Bellevue, **********. As a mobile junk removal service, we do not drive or handle cars, nor would vehicles be brought to us for services.
    If you have any further questions or if I can assist in any way, please feel free to contact me using the information below.
    Thank you,
    *** *****
    ************
    **********************************************************************

  • Initial Complaint

    Date:06/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called 1800 Got junk, a gentleman named ****** told me the cost of removing a couch from my apartment, Im in a wheelchair and really needed the help. He left came back with a person named *****, then after they removed the ********************* came back said a QR code to leave a review ****** gave me doesnt always work and he wanted to watch me write the review and give him 5 stars, I said no not now he then refused to leave until I wrote the review finally I did, I was scared not to then he told me he needed a 25% tip I told him I cant do that and he wouldnt leave he said he deserves it. I asked him to leave they wouldnt so under duress I finally gave them a tip so they would leave. I feel taken advantage of and scared over what happened and I would like to receive a refund and report them for taking advantage of me whose disabled.

1 800 Got Junk is NOT a BBB Accredited Business.

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