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Business Profile

Medical Billing

Diligent Medical Billing LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a medical service in December 2021. We received a bill for $118. From Diligent Billing, which is the billing center for ************************ in ********* **. My husband went online and paid the bill on January 17,2022. Unbeknownst to us, Diligent has a separate account for me and one for my husband. When my husband paid online, the payment went to his account, even though he had no medical service provided! They didnt bother to look any further and seven months later, they have sent me to a collection agency! No other bills, no phone calls, no letters of intent.Nothing! I have contacted Diligent via email and phone call trying to resolve this issue, but they are refusing to take the payment from my husbands account and move it to mine. The bill is paid!! They are trying to get another $118 from me.

    Business Response

    Date: 09/13/2022

    This person also blasted me on Facebook.  In a private message to me she mentioned the facility she had services rendered.  I apologized that she had a bad experience however we have never worked with the facility where she received services  It was a pathology bill and we in fact do not do any pathology billing at all  It also seemed to be in a different geographical location than we are.  She unfortunately found the wrong business name and ************** apparently.  This is not a patient we've had any kind of association with at all whatsoever.  I did explain this to her via Messenger and she responded only "sorry",  I'd appreciate this situation be removed entirely from my profile.

Diligent Medical Billing LLC is BBB Accredited.

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