Reviews

Review Details

• Review fromShawn R

  Date: 10/14/2024

  1 star
  This company doesnt stand by their word or honor their advertisements. we were referred to this company through ********** like many others. we called them around 4pm and got a quote. they told me they could send someone out the next day. i called them back an hour later to go ahead and schedule the service and was told the soonest someone could come out would be in 2 days which is unacceptable as we currently do not have hot water. the previous employee had told me someone could come out the next day. Also, on *********** website, they advertise Same-day water heater installation is available Monday-Friday if you request install before noon and live within 30 miles of a ********** store. we live less than 5 miles from a ********** and we were looking to schedule the service for the following day, well in advance. poor experience and very disappointing. Ill be leaving a bad review for ********** as well.

• Review fromWIm L

  Date: 02/07/2024

  1 star

  WIm L

  Date: 02/07/2024

  Unethical company: claims that a "correct" installation is not the same as an installation that is up to code (and would thus pass inspection). Once the inspection fails, they will blame you, the customer, since you signed that the work was done and will charge you to have the installation brought up to code. Fine if that were only for materials and labor (which really should have been warranty work, but okay), but they also add a "service charge" of $189, just because. Employ them at your own risk.
  

  Fast Water Heater Company

  Date: 02/08/2024

  We have a health and safety checklist that we conduct before every installation.  We walk every customer through this and give them the opportunity to understand what is required by code, *** be an additive option for comfort and that if they chose not to have certain items installed, they *** fail their code inspection.  We require a signature on this document.  If the customer chooses not to proceed with an item that *** fail inspection, we will install the unit.  We pull permits on every water heater installation that we install.  Some inspectors have subjective approaches to meeting requirements, this is why we communicate with the customer in the health and safety check.  We also let the customer know that if the installation fails based on choosing not to install certain items at the time of install there will be a charge for our return trip.

• Review fromVirgil R

  Date: 01/06/2024

  1 star
  Not same-day service. Went to ********** because they advertise "same-day" installation, but their only installation company is Fast Water Heater Co. Called them from the store and they were at least two days out before they could install the water heater. ********** should either stop advertising same-day service, or contract with a company who can actually deliver what their website promises. I didn 't even get a follow up email from Fast Water Heater until the third day after contacting them.

• Review fromMin Z

  Date: 09/09/2022

  1 star
  I have mixed feelings about this service.The service professional ***** *** who scheduled the appointment is very friendly and professional. He asked relevant questions to ensure we identify the right models and the detailed installation conditions in the house and put it on the morning of 4/9/2022, with a quote of $2,709 + tax.Then the service professional ******* *** came in the morning of 4/9/2022 and quickly said he can't do the job and he needs to come back tomorrow 4/10/2022 with a different *********** he needs to cut holes in the ceiling with an additional $500 charge, and he said it would take him more than 4 hours to do the installation and the price should be $3,709 + tax.Then ******* came in the morning of 4/10/2022, spending less than 2 hours to finish the job, without having to cut the hole on the ceiling at all - he said he was creative and found a trick to just open 2-3 inches on the ceiling, which was in ***** contrast to cut a big hole on the ceiling with a $500 the day before; right before he starts the job before we open the garage for him to come in, he said it will take him 3-4 hours; but he entered into the house at 9:40 am and left 11:38 am less than 2 hours.It just made me feel ******* is very dishonest, all he wanted is to **** up the price of more than $1,000 for no good reason. I would avoid working with this kind of service person.