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Business Profile

Wholesale Fishing Tackle

G Loomis Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10, I ordered a replacement top section for my Tsr-740-2; serial *******. My credit card was charged and I was told 4 weeks. I called approx July 13 for an update and csr was extremely rude. Informing me that I was told 4 weeks; I reminded him we are beyond 4 weeks. Was told it could be another 3-4 weeks or so as my tip is being wrapped. I received no update, you have my money and I dont even have a receipt, order number, claim number or tracking number. Then to receive an attitude for calling in poor at best. I have never had this kind of service let alone from a higher end manufacturer and will definitely be rethinking my future purchases. Years ago I had a warranty claim from gloomis and had a replacement rod the next day. Very bad experience all around. Seems to be more common check there online review boards for peoples experiences opinions with quality and service. It is now 8/1 and I have heard nothing..

    Business Response

    Date: 08/02/2022

     

    Dear **************,

    First let me apologize on behalf of our company for the delay. It is our intent to handle situations like yours in a much more timely manner, and we clearly did not succeed in this instance. In fact, as our team reviewed the details of your situation, we identified several unfortunate processes and unforeseen events that contributed to the delay in producing and shipping your replacement tip. This has started an internal discussion among our process specialists at the factory which will lead to implementing some changes for our production staff in order to avoid future delays in processing orders like the one you experienced.  

    I do, however, have an update for you. I was informed that your replacement tip was shipped yesterday **** Tracking#1Z8683420351014241) and should arrive to you by Friday.

    We thank you again for bringing your experience to our attention as this will lead to overall improvement in the way we handle customer replacement orders in the future. We sincerely appreciate your business. 

    Best Regards,

    ***********************

    Senior Business Operation Manager

     

     

    Customer Answer

    Date: 08/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:07/23/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent a G loomis NRX+ 821s NRR away for warranty though the business I purchased it from on Oct 1, 2021. I was told Feb 2022 at latest, the. March 2022, then the latest July 1 **** Apparently my rod was in shipping status when I contacted Shimano on July 8, 2022.Its been delivered to the business when I purchased as I have been provided proof of tracking its been three days since it been delivered and the business where I purchased it says its not there and communication has been poor at best.I have been getting the complete run around from day one with this process. If this company can stock shelves with rods during a pandemic they cant use the pandemic excuse for warranty claims. I just completed xpeditor program on another NRX + because I thought would be faster and what do you know my rod is here within 2 weeks.

    Business Response

    Date: 07/25/2022

    Hi *****,

    We would like to try to help you out with this situation if possible. It sounds like the lack of communication is coming from the dealer where you purchased the rod. Would it be possible for you to tell us the name of the dealer & the contact information you have for them? Any additional information you might have (ex: claim number, or repair order number, etc..) would be helpful as well. We'll be glad to intervene and assist in resolving the situation for you. 

     

    Best Regards,

    Alain

     

    Customer Answer

    Date: 07/25/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

G Loomis Inc is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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