Complaints

This profile includes complaints for Merit Resource Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Merit Resource Services has 8 locations, listed below.

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  Merit Resource Services

  PO Box 376 Yakima, WA 98907-0376

• 

  Merit Resource Services

  702 Franklin Ave Sunnyside, WA 98944

• 

  Merit Resource Services

  200 E 3rd Ave Ellensburg, WA 98926-3347

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  Merit Resource Services

  315 N 2nd St Yakima, WA 98901-2334

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  Merit Resource Services

  PO Box 997 Sunnyside, WA 98944-0997

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 1 on 1 with my drug counselor which is mandatory in recovery once a month. At this appointment my counselor seemed anxious to drug test me which is also part of the program. We talk a little bit about everything. I started the conversation about my housing program which Im very excited about but I was cut off and felt like if there was something more specific she wanted to talk about. She mentioned marijuana use. I didnt deny it from the beginning because in my assessment with ************** mentioned I was in chiropractic care for a bad accident I was in a couple years prior. But the chiropractic care would be coming to an end soon and I did use marijuana/ cbd for pain., but I wasnt using it at the time. ******** immediately started to try to make her point that I couldnt use, which I understood. I tried to explain to her that my 10 year old granddaughter used cbd for her seizures ( shes quadriplegic) ******** ( my drug counselor) started telling me it was illegal to take my granddaughters medication and insisted on telling me my granddaughter was getting high. I was in a state of shock for a couple of minutes. A couple minutes after she said this she told me she had to take a u.a from me so we went to the restroom. Before I went in for my u.a she made me pat myself down and entered the restroom with me. She collected the urine and poured it into a cup and tested it. I could see it was positive clearly but she acted as if she didnt and told me to hold on and raced with my urine to the front office where another drug counselor and two receptionists were talking. ******** completely interrupted theyre conversation and asked ****** another counselor if my u.a looked dirty swishing it back and forth like if she was at a wine tasting. I was furious and embarrassed. The receptionists had no reason to know anything about my u.a . While ****** concentrated on my dirty u.a she looked up at ******** with a distinct I told you so look on her face. I could immediately tell I was part of theyre gossip sessions. I feel like this was completely unprofessional and she did apologize for that weeks later. I dont seem to have the space to tell you the rest. But I feel like Im not the ideal addict theyre looking for. I know they want more opioid addicts because of the funding but this is very wrong that these counselors listen to gossip. At the beginning I truly thought they cared but its pretty much all about the money

  Business Response

  Date: 12/22/2022

  I am sorry that you had that experience.  What can I do to help?  I would like to meet with you or speak with you on the phone so I can better understand what happened and prevent anything like this from happening in the future.  Please call me at your earliest convenience at ************.

  Sincerely,

  ***********************, Executive Director

  MERIT Resource Services
  

  Customer Answer

  Date: 12/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 01/12/2023

  My complaint was submitted and number is:18533022 I was contacted by email by a merit representative and called her back just to be asked if I would like to transfer to a different office in a different city. Absolutely nothing was resolved and after having my rights violated this way I dont want anything to do with merit looking at my personal information. And I believe my drug counselor should be investigated and reprimanded. I would like to re open this case please and I would like your help resolving this. Thank you sincerely ************************* *************************