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Business Profile

Building Materials

Helliesen Lumber and Supply Co., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company will not accept return of cedar fencing boards that were sold in bundles and are broken/rotted. Have receipt for the boards and they are not willing to return them

    Business Response

    Date: 05/29/2024

    We submitted the attached photos and a response regarding the complaint, and I do not see that it has been received.  We would like to make sure our response was received along with our attachments...showing the posted sign(s) and customer invoice.   Please call or email me when you have a moment:  ******** ************ or ************ or *************************************************************

    Thanks for your assistance!

     

    Customer Answer

    Date: 05/30/2024

     
    Complaint: 21741673

    I am rejecting this response because:
    The signage is not in front of the product being sold. The receipt does not indicate this product cannot be returned. Not notified by the business verbally or by signature to agree to buy this product knowing it cannot be returned.
    Sincerely,

    *************************

    Business Response

    Date: 05/30/2024

    Customer purchased 175 of the lowest grade fencing boards (1x6x6 Dog Ear Cedar) we sell @ 2.50 each.  Customer came back on the afternoon of his purchase wanting to return 50 of the boards.  On the left and right side of this material we have a sign posted statingNo Returns, no selecting and sold as Is.  We are unable to return this product to our vendor as it meets the product standards.  Customer states we sold in bundles, we sell this material by the each and it is not bundled.  We are unsure why the Customer is requesting a ****** refund.  If we could have returned the 50 boards @ 2.50 his refund wouldve been 125.00.   We have sold *********************** 2024 and have not had any complaints regarding this policy.  We could not allow a return of these fence boards as this *** set a precedent for the future.  We do offer higher grades of fencing that *** be returned.  We strive to offer the best customer service and are sorry to have an unhappy customer, but we are following our Company policy.

Helliesen Lumber and Supply Co., Inc. is NOT a BBB Accredited Business.

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