Complaints

This profile includes complaints for Evergreen Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Evergreen Financial Services, Inc. has 4 locations, listed below.

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  Evergreen Financial Services, Inc.

  1214 N 16th Ave Yakima, WA 98902-1348

  
• 

  Evergreen Financial Services, Inc.

  2745 Martin W E Ste F Olympia, WA 98506

  
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  Evergreen Financial Services, Inc.

  PO Box 9073 Yakima, WA 98909-0073

  
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  Evergreen Financial Services, Inc.

  1167 Jadwin Ave Richland, WA 99352-3434

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has called me and asked me to pay a debt. I answered the call and told them I was unable to pay for the bill at the moment but would pay when I was able to. They then called my father who was not listed as any of my contacts from where the bill came from and they also contacted someone who is not family about my information as well. During the call they never asked me directly about any information like where I work or my address but they did call other people for information.I don't appreciate them going on an contacting others when I was able to answer the call myself and could have answered any question they had about me.

  Business Response

  Date: 03/13/2025

  In response to ******************* complaint, we conducted a comprehensive audit of the consumers account file. The account in question was entered into our office on 01-10-25 and a validation notice was requested to be sent to the consumer. Our first contact attempt via phone was on 02-13-25 in which we spoke with Mrs. ****** ******. She stated that she was not going to pay the bill right now and did not know when she would pay the bill, our representative then requested that she call us back to discuss the balance ****** we received a refusal to pay we continued with our collection efforts. The representative then attempted to skip trace on the account. No information regarding the consumers account was ever discussed, we were able to verify the location information listed on file. On 02-28-25 we attempted to contact the consumer again to discuss the account balance due. The consumer stated that she did not appreciate us reaching out to her family and that we are to only call her directly. The representative let her know we did not discuss any account information with them and were only calling to verify her location information. She stated if we have any further questions to reach out to her directly, the representative let her know the balance is still due and that collection efforts will continue.  Unfortunately, we have been unable to discuss the consumers account balance with her to work towards possible resolution. We would be happy to address any of the consumers concerns and work with her to set up a possible payment plan on the account currently listed in collections if she would like to contact our office and speak with a collection supervisor. 

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife is a cancer patient. We have so many medical bills cant keep them straight! Evergreen has collected from me many time and for many years and Their practices are questionable at best! They have not and will not send me requested information by mail, not even receipts of what Ive paid in the past. They called my fathers ex girlfriend stating my wife used her as a reference on a loan they were trying to collect on, even though they have mine and wifes address and phone numbers. And now Im being served papers for a debt that *** never received anything in the mail on. They refuse to send me anything itemized showing what Ive paid and what I owe but continue to expect payment. Had a server at my house at 9:30 pm last night. Please help, this company seems to be getting away with murder on their collection practices, and from what Im reading of the law a lot of it seems illegal. I dont know how this day and age of scammers Im supposed to believe a number calling me saying (EFS (*****) isnt some type of scam? Especially when they will never send me anything Ive ever requested via email? Please help!!!!

  Business Response

  Date: 10/20/2022

  We have reviewed the file and the consumers complaint.  Our records indicate that an account from ******************************** #************ was listed in our office on 02/18/21 and an RCW letter explaining that the consumer had 30 days to take of the principal balance of $475.54.  We spoke to ****************** on 03/19/21 at which time we discussed the accounts that were in our office, he stated he was hoping to pay off the accounts by the end of the month.  Our representative offered payment arrangements of $400.00 for the month of March and extend the balance in full to 04/30/21 if he was not able to pay the entire balance, ****************** agreed.  We also explained to ****************** that the caller ID that was showing ***** was being worked on from the carrier as the area code of 509 is the same as the country code for Haite (509), he understood.

  We mailed a validation notice for account #******* on 03/25/21 as the 30 days period had ended.  On 03/31/21 we called phone number ending in **** and left message to call our office, as a courtesy to follow up on the previous arrangement agreed to on 03/19/21.  ****************** contacted our office on 04/01/21 and set up payment arrangements in the amount of $410.00 monthly beginning 04/01/22, he made the initial payment confirmation # ******.  ****************** called our office an made another payment of $410.00 on 04/30/21 confirmation #******.  The last payment that was received from ****************** was on 06/02/21 in the amount of $410.00 confirmation #******, in this conversation we reduced ****************** monthly arrangements to $200.00 monthly to begin on 07/05/21 and our office mailed a printout of accounts to ****************** on 06/15/21 per his request.  Our office continued to reach out to ****************** at the residence phone numbers on file from 07/05/21-07/25/22.  ******************* called our office on 07/25/22 at 5:10pm at which time ******************* was yelling at our representative due to our skiptracing efforts.  Our representative attempted to explain skiptracing to *******************, however due to her combative communication the phone call was terminated.

  Our office filed a Summons and Complaint on 09/23/22 in ************************************************************************, it was served to ****************** personally on 10/09/22.  Our office has done everything to help the ********* resolve their debt from 02/21-09/22 prior to filing the Summons.  We are happy to work out payment arrangements with the *********.  They can contact our office at any time to resolve.