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Business Profile

Commercial Painter

CertaPro Painters of Central Washington LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Painter.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CertaPro failed to stick to the discussed timeframe.CertaPro failed to get the right pain type.CertaPro failed to send a crew. But instead sent one person who did a REALLY bad job painting and a really bad job texture and skim coating. He didn't paint a ceiling in one room. He painted another ceiling in another room the same color as the walls. He didn't paint a closest. He painted all the walls with the wrong paint and instead of catching it, he continued and now we have walls that don't match because are shiny and some are matte. His texture work was terrible in a lot of areas and missing in a lot of areas. And not enough paint was put over the texture work so we can see the texture through the paint. He also overpainted a lot of areas and missed a lot of spots and did not correct. We had put down brand new carpets and CertaPro failed to tent and drop cloth as discussed when they were painting and sanding so a fine powder got all over the floor all over the carpets all over the countertops and in the filters and motors of our appliances. When when we checked in throughout this whole process alerting them to them falling short on finishing on time for health reasons of needing to off gas and air out before move-in day they still failed to bring more crew members in to help. They were not done until late the night before move-in day. I have reached out through email and phone calls and the owner ***** ****** has still not responded. We took pictures as he requested. This is our second mishap with this company we have learned our ******* We will not use CertaPro again. And we highly recommend that you find somebody else. They just don't care. I was also promised $100 ********* card and I did not receive that as well from their salesperson ****. We are seeking a full refund.

CertaPro Painters of Central Washington LLC is NOT a BBB Accredited Business.

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