Complaints

This profile includes complaints for Mid Columbia Forklift Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mid Columbia Forklift Inc. has 4 locations, listed below.

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  Mid Columbia Forklift Inc.

  Yakima, WA 98902-1351

  
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  Mid Columbia Forklift Inc.

  2605 N Commercial Ave Pasco, WA 99301-9506

  
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  Mid Columbia Forklift Inc.

  5534 Industry Ln E Wenatchee, WA 98802-9551

  
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  Mid Columbia Forklift Inc.

  PO Box 9667 Yakima, WA 98909-0667

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 May 2023 we called MidCo forklift, who sold us our walkie-stacker/forklift previously. The tech arrived very quickly and said he was in the area so he was able to help us right away. His total elapsed time from walking in the door to departing with batteries replaced was 1 hour 5 minutes, with departure time at 2:44pm. Not until August did we receive an invoice from Midco, with overstated hours (3.5 hours) and falsely billing us for 3 items not provided (Environmental fee..., misc road supplies, z-card trans fee). At the time we called, we paid $250 downpayment. The corrected bill would cover the batteries (no dispute there) and the **** hours worked by their tech. Their invoice first stated labor was a "flat rate" and then ***** at MidCo said it was hourly, $150/hour. At no time until 3 months after the service date did we learn that MidCo wanted to charge for hours not worked, for drive time (2.5 hours, when it did NOT take 2.5 hours for the tech to arrive) which we never agreed to pay. It is not our concern if they usually charge for the 3 items (enviro, misc road, z-card) because these services/goods were NOT provided. We have paid the correct adjusted amount (batteries, **** hours of labor, less the $250 prepayment). We would like MidCO to adjust their hoped for billing amount in favor of the correct amount. We sent a check to MidCo since that is indicated on the invoice, even though ***** said they never take checks and she wanted us to pay the 3 percent fee for a credit card. No ACH or wire instructions were provided. Needless to say, we plan never to work with this type of company again. "MidCo Forklift" in Auburn (see invoice) is not listed in the BBB database of companies.

  

  Business Response

  Date: 09/25/2023

  ********************* General Manager Mid Columbia Forklift **************************************************
  
  I hope this letter finds you well. I am writing on behalf of Mid Columbia Forklift to respond to the complaint submitted to the Better Business Bureau (BBB) on 2 May 2023. We take our BBB accreditation seriously and are committed to addressing any concerns in a fair and efficient manner, in line with the BBB's standards and principles.
  

  The complaint filed against Mid Columbia Forklift by *********************** from ***** Bay ************** regarding a service performed on May 2, 2023, has been carefully reviewed by our team. We appreciate the opportunity to clarify and resolve this matter.
  

  Upon reviewing the details of the complaint, it is evident that there was a discrepancy in the communication of billing for services rendered. We understand the frustration that *********************** from ***** Bay ************** experienced due to these billing discrepancies.

  In response to the complaint, we would like to provide the following clarification and detail:
  

  1.Billing Adjustment: Prior to this notification and working directly with *********************** from ***** Bay ************** we reviewed and ensured the invoice accurately reflected the charges rendered. This included the cost of the batteries and the actual labor hours worked, totaling1.08 hours.
  

  2.Billing Clarification: We apologize for any confusion regarding the billing terms. We strive to over communicate and clarify that our standard billing for labor is based on an hourly rate of$150/hour, in working directly with *********************** from ***** Bay ************** we had corrected this information on the invoice. This was done in good faith rather than the true cost and charges of the repair. It should be noted the reference to 3 items (enviro, misc road, z-card) because these services/goods were NOT provided stated by *********************** from ***** Bay ************** is not factual. Given this repair involved an industrial battery repair, replacement and ultimate disposal of associated material there was a true cost associated with this replacement that we in good faith attempted to recoup through our long standing Environmental Fee.
  
  3. Payment Method: We apologize for any inconvenience caused by our well-established payment process. Given todays climate of fraud and abuse we do not accept checks, and up until this instance felt that we clearly state our accepted payment methods of credit cards only for COD accounts.
  

  We genuinely value our customers and their satisfaction, and we regret that *********************** from ***** Bay ************** had an unsatisfactory experience with Mid Columbia Forklift. Our aim is to provide high-quality service and clear communication at all times, and we apologize for falling short in this instance.
  

  We would like to express our gratitude to the Better Business Bureau for facilitating this communication and providing a platform for addressing concerns. We are committed to resolving this matter promptly, and we trust that the clarification and actions we have taken will address *********************** from ***** Bay ************** 's concerns to his and their satisfaction.
  

  If *********************** from ***** Bay ************** has any further questions or requires additional
  assistance, we encourage them to reach out to me, ******************************************************** or ************.
  

  We are here to provide any necessary clarifications and ensure a complete resolution of this issue.
  

  Once again, thank you for your assistance in this matter. We appreciate your commitment to
  promoting fair business practices and consumer satisfaction through BBBs services.
  

  Sincerely,
  

  *********************
  

  General Manager
  C: *************| O: ***********************

  Customer Answer

  Date: 10/02/2023

  Thank you, BBB, for your emails.  The reply from the forklift company modified their billing claims yet one more time.  Their claimed hours remained inflated, and their billing for services and products not received also remains the same.  What was previously described as a "routine always added fee" is now attributed by the company - surprisingly -  to the batteries themselves.  Yet the battery vendor stated to us that no such fee was charged to the company, and thus no fee to pass along to us.  New batteries, with old batteries in exchange, did not require a core charge or the other stated fees.   We appreciate the chance to discuss this via BBB.  No other company bills us for labor, supplies and services not provided, and we consider the amount paid to be the full and final payment, with hours of work as re-stated honestly and accurately.  We cannot understand how the billing description changes each time we hear from the company.