We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

Mendez Movers LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mendez movers was hired to move our home and contracted for 4 movers and two trucks. They showed up with three guys. Spent all day and then tried to pressure me into paying the full amount for an incomplete move. I demanded they finish the move the next day and they did but then charged me hundreds of dollars extra. They damaged multiple items and stole all our medications including narcotics. Before I knew about the theft I asked for $600 compensation. Have not heard from them since. I may be filing a police report on the theft.

    Business Response

    Date: 12/05/2023

    Mendez Movers is deeply sorry for all inconvenience or misunderstandings. ***** was scheduled for four movers and two trucks, but was only billed for three movers and two trucks. Our operational manager ***** personally went to ****** home to explain why the fourth mover was not there and he was very aware that he was not going to be charged for the fourth man. Paperwork that was completed and signed by ***** states all charges. We even went back an additional day to complete the move to his satisfaction because he was withholding payment. Our claim process takes 2 to 3 months to complete, which was expressed. We have reached out multiple times via email asking how he would like to resolve his claims with the furniture damages/lost box but still no response. We were not aware of this alleged theft until after this complaint was filed. Law-enforcement has not contacted us but we will cooperate and give them any information they may need. The box was not packed by us also in the paperwork that was signed by *****, It states that any personal items or keepsakes, or anything that is important to the customer should be packed and carried by the customer. Also, at the end of the move each day paperwork was signed, confirming that the truck was empty and that he viewed the truck before us leaving. We are more than willing to resolve all damaged and or lost items. 

Mendez Movers LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.