Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to this business for an eye exam and to purchase contacts and glasses. They did not have glasses I wanted, which I ended up taking my prescription to Shopko. The lady at the desk said I can place an order for contacts and if I needed to cancel that order they would be more than happy to help me. I found out that shopko could order my contacts for ***** dollars cheaper than what this place was going to charge me. I called this business the next day and told them to please cancel my order and that I no longer wanted them because I found them a better price elsewhere. The lady that answered the phone said that wasn't a problem at all and said the order had been cancelled. A couple weeks later the business called me up saying my contacts were ready for pickup and payment. I explained to the person calling me that I had cancelled that order and bought contacts elsewhere. The lady on the phone apologized and told me to have a good day. Months after I started receiving a bill for these contacts. Every time I received a bill I would call this business up and ask why i am getting a bill for contacts I never got. This has gone for 16 months now ! The last time I talked with this business the lady on the phone was extremely rude saying that I had gotten these contacts and I needed to pay. I have never received these contacts and haven't stepped foot in that office sense I had my eye exam. When i asked to speak to the manager the lady on the phone said she was going to make sure this bill was no longer a concern and apologized. Yesterday I received a final notice stating if I don't pay them this money of $176.25 dollars I am going to be taken to collections. The first date this went on was 9/01/2022 . I have received four bills randomly since that date and received a final notice bill yesterday 12/05/2023. There is no reason I should have to pay for something I never purchased and received and be forced to pay for something I never got. Patient ID is #******.

  Customer Answer

  Date: 12/19/2023

  Good morning,

  
  

  I received contact from the Cascade Eye Center late yesterday evening and they have finally resolved the issue I sent to you yesterday and took the charge off of my account. If this continues to be an issue again I will contact again.

  
  

  Kind regards,

  
  

  ****************************;