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Business Profile

Orthopedic Appliances

Yakima Orthotics & Prosethetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Appliances.

Complaints

This profile includes complaints for Yakima Orthotics & Prosethetics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yakima Orthotics & Prosethetics has 3 locations, listed below.

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    • Yakima Orthotics & Prosethetics

      313 S 9th Ave Yakima, WA 98902-3516

    • Yakima Orthotics & Prosethetics

      660 Swift Blvd Ste D Richland, WA 99352-3560

    • Yakima Orthotics & Prosethetics

      1206 N Dolarway Rd Ste 110 Ellensburg, WA 98926-8392

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date:10/19/2021I worked for ***************** Systems in Yakima ********** in the shipping and receiving on cement floors all day. So I was prescribed orthotics and went to this business and they checked my insurance and told me personally that I was covered and not to worry. Then after all was said and done they said I wasn't covered, I asked but you said I was, they acknowledged that the did say it was covered but it wasn't and I owed money. I don't think that this behavior from a company should be allowed. I want to give this company rating of 2 and wish they held up there end and pay the difference.

      Business Response

      Date: 07/11/2023

      ********************** claim was significantly adjusted and he agreed to 3 payments per a conversation with our clinic manager on 5/8/23. 

      My staff makes every effort to be as accurate as possible when providing insurance estimates.  Unfortunately, in this case, his insurance was not forthcoming in providing an accurate estimate.   My staff attempted and logged many hours on this claim with over 25 separate insurance inquiries on behalf of the patient.  I authorized an adjustment to this clients claim to cover our product cost but it does not even come close to the time we have dedicated to helping ****************** seek coverage for his claim.  It is not his fault and it is not ours either.  His insurer could not provide accurate coverage information.  Premera did not cover his claim.

      The last conversation we had with ****************** was pleasant and he understood the situation and agreed to make 3 payments for his foot orthotics.  The information was logged by *********************** (office manager) on 5/18/23.  See below.

      Spoke with ***** again today.  He said that he had misunderstood our conversation from 3/16/23 and thought it was all written off.  I had been very clear in that conversation that this was not the case.  I did drop the cost to $273.  Anyway, he agreed to make 3 payments of $91 starting the 24th of May, than the 24th of June, than the 24th of July.  He is going to send the first $91 payment with the bill he currently has now.  I asked him to write down on that bill what we discussed so we are on the same page.  He asked that we send him a new bill next month with the remaining cost for a reminder to him to send the next check.  ***********************, CPO, LPO

      I see that we have received his first payment on 5/31 and that he still owes two more agreed upon payments.  It is my hope that ****************** will complete his payments so that we may resolve this issue.   

      Thank you,

      *********************** CPO,LPO 

      Owner/President

      Customer Answer

      Date: 07/11/2023

       
      Complaint: 20166686

      I am rejecting this response because: No customer service, you have failed and to try and blame the insurance when your dude told me it was covered. I will start paying the other two payments of ***** each. Will pass on to all your service!!!!!!!!

      Sincerely,

      *******************

    Yakima Orthotics & Prosethetics is NOT a BBB Accredited Business.

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