We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Psychotherapist

Center for Counseling and Psychotherapy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychotherapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter attended counseling here in 2020, and we were never charged anything, every time I would check they were waiting on insurance. She stops attending in 10/2020. In 8/21 I get an emailed bill for $442. I call them and they reported there was an error with insurance and theyd rebill. In 8/2022 (a year later) I get another email bill for the same amount. I call and the billing department says they are now finding that a lot of customers werent billed correctly so they are now trying to collect. I ask for a printed statement, which they mailed me on 9/8/22. Today, 9/21/22, the billing lady reports that if I dont make a payment today they will send me to collections. I explained since it took them two years to bill me, and its still incorrect I need to follow up with insurance. All she could do was say if she doesnt hear from me by Monday shes turning me into collections. Very shady and dishonest billing. I dont mind paying the bill, but to send an original bill almost a year later, and then another year later **** again? And to top it off to then threaten me with collections after 2 weeks? Will definitely not use them ever again, or recommend anyone to either.

    Business Response

    Date: 10/12/2022

    To whom it may concern,

    Our office is in receipt of a complaint (ID# ********* and is currently reviewing this matter. Unfortunatly due to HIPPA we are unable to disclose details regarding the complaint and the account. However I can assure you this has been forwarded to the partners within this company and will be addressed. If there are changes it will be reported to the client directly.

    Sincerely,

    ****************
    Office Manger
    Center for Counseling & Psychotherapy, LLC


    Customer Answer

    Date: 10/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Center for Counseling and Psychotherapy LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.