Complaints

This profile includes complaints for Prestige Motors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Prestige Motors, Inc.

  2318 S 1st St Yakima, WA 98903-1687

  
• 

  Prestige Motors, Inc.

  1916 S 1st St Yakima, WA 98903-2228

• 

  Prestige Motors, Inc.

  2520 W Court Street Pasco, WA 99301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been in contact with dealer Since 4/13/25 regarding a pickup they had for sale. They told me from 4/13/25 until 4/22/25 it was getting detailed. On 4/22/25 they called said truck was in now and set up appointment for 4/25/25 to look at truck. Also they asked for my credit info to get financing started and asked me to send pics of my trade in.......the next day (today) they sent me a text telling me I was approved but they sold said *********** my credit has been effected so when I actually go for another vehicle I will get a higher interest rate due to their actions. Why would this business ask for my info to get a loan approved just to sale it to someone else after making me an appointment and knowing I have been waiting on them to see this vehicle and getting approval for it. I hope nobody else experiences this with this unprofessional dealer.

  Business Response

  Date: 05/16/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience youve experienced during your recent interaction with our dealership.
  Please know that we understand how upsetting it must have been to go through the financing process and prepare for your scheduled appointment, only to learn that the vehicle had been sold. We want to clarify that Prestige Motors **** operates two independently managed locations, and in this case, the vehicle in question was mistakenly sold by our other store without our prior knowledge.
  At the time, we did not have a deposit in place to secure the vehicle, which unfortunately allowed the sale to proceed at the other location. That said, we absolutely recognize how disappointing this must have been after the time and effort you invested.
  Regarding the impact on your credit, we understand your concern. While credit checks are a standard part of the financing process, we regret that this one did not result in the intended purchase. Please be assured that this situation is not reflective of the standards we strive to uphold, and we are actively working to improve internal communication and coordination to help ensure this does not happen again.
  If theres anything we can do to assist you in finding a comparable vehicle or addressing your concerns further, we would welcome the opportunity to make things right. Your satisfaction is important to us, and we truly hope to earn back your trust.
  
  
  Sincerely,
  ** ****
  General Manager
  Prestige Motors ****
  ************
  
  

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23242920
  
  I am rejecting this response because: They need to contact the credit bureaus and get their hard inquires OFF my credit report.  Their response is very generic and it does not help at all with the damage they have done to me 

  or may do to another consumer in the future.  I also expect them to make a company policy or something to avoid this happening in the future.  This is NOT how you run a business.  
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 05/21/2025

  ****,

  I spoke with my 700 credit **** they will file a claim with the 3 ****** Report Agency's in an attempt to get the Inquiry removed from your credit reports. They have your information and will be a reaching out to you so you are in the loop. we will be making policy changes internally to help avoid this type of scenario from happening again. one more time i apologize for the in convince this has caused.  

   

   

  ** ****

  GM

  **********

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23242920
  
  I am rejecting this response because: I will need to see if this is removed from my credit report, apparently I need to do all the work to get this fixed myself.  This should be the job of Prestige Motors to do.  I will see how long this is going to take ME to get it resolved due to the unprofessionalism from Prestige Motors.  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *I had purchased a vehicle from Prestige Motors on 12/1/2024 and the vehicle experience a full engine failure 1 month after purchase. The dealership evades request for prior maintenance/ work done in House/ at dealership. * I had given a $5000 down payment on the vehicle and financed $13,242.92 the total sales price they charged was ********* *The business committed to selling me a proper perfectly running vehicle. I had traveled over 2.5 hours to prestige motors to purchase vehicle they assured me had no prior issues. And was in perfect running order * They refused to sell me the vehicle with any warranty strictly because it has modifications to it. Including: an upgrade exhaust system and a cold air intake. The vehicle had ****** Miles on odometer at Time of purchase, at the time of engine failure the odometer ****** miles on odometer. The vehicle breakdown happened on 01/02/2025 *********** contract was offered *No warranty was offered * After being informed of the vehicle being broken down and in operable salesman ******* **** offered to cut a check for $200. After this offer was made he had assured me that they will NO LONGER be selling modified vehicles to customers. This statement led me to believe they may have known about previous possible issues with the vehicle before purchase and continued to sell.*The business has not tried to resolve the situation other than offer to write a check for $200, the statement they give is "our hands are tied and there is nothing we can do to help you"*The desired resolution is I would like the dealership to pay for the repairs or take the car back and refund my money.

  Business Response

  Date: 01/17/2025

  
  Thank you for reaching out to us regarding your recent experience with your vehicle purchase. We value your feedback and take your concerns seriously. We understand that you are facing difficulties with your vehicle and we want to assist you in resolving this matter fairly.
  We would like to clarify that our commitment is to provide quality vehicles. We acknowledge your claims and are reviewing your case. While we cannot offer a warranty due to the modifications, we are willing to work with you to find a satisfactory resolution.
   Update: Client is already speaking with one of our managers and a fair resolutions is being worked on thankx

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called regarding a vehicle an individual by name ****** informed he would be doing a pre approval. Took my information social security number and proceeded to to a hard credit inquiry even though prior him doing he was not sure if he was gona be able to make the deal unless I had a down payment. When I told him I didnt he said he didnt know if he could make it happen. I told him I understand since you are not sure of me qualifying for a pre approval lets save us the headache and not run the credit. After hanging up the phone he proceeded to run my credit and I got a notification on Experian

  Business Response

  Date: 12/08/2024

  ****** You submitted a credit application on our website on 12/06/2024 at 7:29PM, i have attached the lead as proof. when you submit a credit application you are giving us permission to run your credit. You wanted to get pre approved with no money down. only way we can see if that is possible is by running your credit. You also had a credit lock on your credit and we asked you to remove it to be able to see your credit which you willingly did so im just really confused on how you think you didn't authorize prestige motors to run your credit .  i apologize if you were not aware of the authorization you gave us but submitting a credit application on our website means you did. We would never run anyones credit without having prior authorization which you gave us thru the lead. 

   

  Thank You 

  MJ Awad 

  ***************************************************************

  GM 

  **********

• Initial Complaint

  Date:08/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2019 ***** Civic on August 03. 2024. The broken AC, large ding and broken fog light were not disclosed and they pretended they didn't know. I want to return the car and cancel the loan contract and get my 2000 down payment back. The financing company has informed us that Prestige Motors is capable of doing this, but they are refusing. My son lost his job and will not be able to keep this car as well. Prestige motors is saying they can't and I also even received a text with cuss words from Will the salesman. I want to cancel the contract and want the down payment refunded.

  Business Response

  Date: 08/10/2024

  
  Thank you for reaching out to us regarding your recent purchase of the 2019 ***** Civic. We value our customers and take concerns like yours very seriously.
  First and foremost, I want to apologize for the experience you've had. Its never our intention for any customer to feel dissatisfied or misled. Regarding the issues youve mentionedthe broken *** the ding, and the fog lightwe strive to provide full transparency during the sales process, and Im sorry if you didnt fell that way.
  While returning the vehicle isn't an option, we want to assure you that we can help you address the issues you are experiencing. We have no issues with getting you vehicle checked out at our service shop and if needed Make any repairs to the *** fog light and small ding at no cost to you. 
  Please let us know a convenient time so we can set up an appointment to get these issues handled and well do our best to assist you.
  Thank you for your patience and understanding. I look forward to resolving this issue together.
  Best regards,
  *************
  GM
  Prestige Motors