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WildTangent Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Airport Mania 2: Wild Trips video game I purchased from them on 12/24/2024 will not play on my computer. I've tried many times to reach out to them but all they are doing is sending me back & forth with different things to try on my computer to get it to work but no matter what i tried, nothing seems to work! So i'm only asking for a refund of $4.99 & they seem to be ignoring my request for a refund. I've been trying to reach higher management for a resolution however, They are giving me the run around! Please help. Thank you.

  • Initial Complaint

    Date:05/04/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have supporting documents from the copyrights office Registration PAU003140763 that my game, text, illustration and register 5/15/2007 and a letter was written to Wild Tangent *** on 2007. It has been stolen the game ************* Helper and the name has been changed to different names. Wild Tangent had used other gamers business to change the name of ************* Helper and disregarded the general copyright and had infringed on my copyright. Last game of Wild Tangent had released a game on 5/1/2022 and the game is called *******************. My game was changed to *****'s Salon and was released after my copyright two months later by ********** The year after Wild Tangent contacted Game House and another game called *****'s Luxury Edition was released on 2008 and the following year the same business Game House released *****'s Salon on 2009. ********* had released the same year 2009, *****'s Spa. Real Networks release the same game *****'s Spa on 2011. ********* had released *****'s Studio Premium on 2010. Game House and Real Networks had released *****'s Salon Luxury Edition on 2011. Game House had released *****'s Quick Clip on 2011. Game House and Real Net Works had released *****'s Salon Beauty Secrets on 2017. Game House had released *****'s Salon: Kiss and Make-up on 2018. Wild Tangent had partner with other game companies and had infringed upon my copyright and selling copyright material without my consent. Wild Tangent had infringed on my copyright and intellectual property material knowingly and without caring. I want my royalties for the last two years. My game ************* Helper was infringed upon my copyright and I was not paid for my royalties. I could only go back two years by law. I want a refund check settlement and future royalties.

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wild Tangents has issued second charge of $39.99 today on our credit card, although we attempted to cancel our subscription after having paid in May. This is under my wife's account. We received no calls nor other contact from this vendor stating there is still an active subscription, despite our best efforts. We will be disputing this charge with our credit card vendor.

    Business Response

    Date: 12/02/2022

    Hello,

     

    We would need to know the account email or the transaction ID from the purchase.

    It would be helpful to get in contact with our customer support with the needed data, and we are happy to check and/or refund it.

    We cannot find any account or purchase with the provided data.

     

    Kind regards,

    Wildtangent

WildTangent Inc is NOT a BBB Accredited Business.

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