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Business Profile

Computer Repair

D & D Computers & Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave D and D Computing my laptop to transfer files to a new laptop. None of my files or software is in the new computer and none of my software is on the new computer either. Now D and D will not return my old laptop or harddrive. I want them back.

    Business Response

    Date: 05/30/2023

    This computer did have all the files transferred to it, but software programs cannot be copied from one Windows installation to another Windows installation and still function. It must be installed in the new computer using the installation/license/source information required.  That is information which I did not have, even if the customer had mentioned the software in the beginning. She did not mention moving software, just her personal data.  If she had I would have told them that is not possible, something I tell every customer which inquires about the process.  I got one message on my answering machine, and called to explain the problem with copying software, and that message was the first mention by her that "my programs" were "missing" from the new computer.  There was no answer, so I had to attempt to explain it in a message.

    I have not refused any request for the old computer or the old hard drive.  

D & D Computers & Jewelry is NOT a BBB Accredited Business.

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