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Business Profile

Custom Curtains

Budget Blinds of Lacey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Curtains.

Complaints

This profile includes complaints for Budget Blinds of Lacey's headquarters and its corporate-owned locations. To view all corporate locations, see

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Budget Blinds of Lacey has 2 locations, listed below.

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    • Budget Blinds of Lacey

      null Yelm, WA 98597-8203

    • Budget Blinds of Lacey

      1201 E Yelm Ave Ste 400 PMB 113 Yelm, WA 98597-9427

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a surprise to my sister-in-law who was caring for her daughter undergoing breast cancer treatment in *******, I ordered and paid for two *************************** Cellular shades. One, light filtering in the Living Room and one, room darkening in a bedroom. I learned recently that the blind in the bedroom is not a room darkening shade. I contacted the company by phone on 7/8/22 (************) to report. I was told they would have the designer (***********************) contact me. ********************************************************** After not being contacted I sent ***** an e-mail on 7/13/22 and then a follow-up on 7/21/22. Still no response. Called the company again on 7/25/22. Still no response. Attachments include written Quote # **** and front and back of paid check dated October 7, 2021 in the amount $1,285.46.

      Business Response

      Date: 08/18/2022

      Greetings, 
      I have contacted this customer and have resolved the situation.  Please let me know if there is anything else I need to do.  Reason for ***** not responding to customer is because he went into the hospital for brain surgery and has not recovered.  I was unaware of the situation until today.  

      *********************;

      Customer Answer

      Date: 08/23/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Budget Blinds of Lacey is NOT a BBB Accredited Business.

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