Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased control board for infrared heater on 10/8/24 It was not the correct board for my unit, so I reached out by phone and the contact page on the website to resolve the issue. None of the phone numbers work and I have recieved no response from the contact page through the website.I returned the board on October 23, 24 via ****, with a letter requesting a refund. I sent a second letter on January 7, 2025 requesting a refund. There has been no response. My biggest complaint is that there is no way to contact this business.

  Business Response

  Date: 02/26/2025

   

  We waited until the original PCBoard came back before attempting to send a refund.  When we logged into the account to initiate a refund the customers account had been frozen because of a dispute initiated by the customers bank.  Usually, if it is determined that the customer is owed the refund under the dispute guidelines, the refund is sent automatically at the request of the customers bank, but the customers bank never tried to resolve the dispute or attempt closure so the account was left frozen.  We have been waiting for the customers bank to resolve the matter. IF THE CUSTOMER WAS CREDITED BY HER BANK, THE MONEY WILL EVENETUALLY BE REFUNDED FROM OUR ACCOUNT. SINCE WE DON'T NOW THE STATUS OF HER SITUATION WITH HER BANK, WE ARE IN A HOLDING PATTERN. We can send the customer a check but if the customers bank ever goes in to resolve the dispute a second refund amount from our account would be automatically sent to the customer, that is why we were in a holding pattern.  We could have issued the credit ourselves if the dispute had not been filed.  To resolve the matter we will send the customer a check with the understanding that she will resolve her issue with the bank. Allow us ten days to process the check. We sell seasonal products so full-time telephone access to is not available at this time.

  Customer service.

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 03/12/2025

  First of all I want to thank you for all of your assistance in resolving this matter with Biosmart Technologies 

   

  I am reaching out again because I have not yet received a refund. They said would issue a check within ********************************************************** phone calls.

   

  Thank you for your time,

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a blower motor online on or about February 26, 2023. The site said it would fit all Comfort Zone heaters. The one they sent was a 3 wire and we need a 2 wire unit. When I went back to the site it said the best way to get in touch with them was to send a message on their site so that's what I did. After a couple weeks waiting I got their phone number and tried calling. Nobody answers the phone, it doesn't even announce that you have the company on the line. I tried several times. After ringing alot on the 3rd call it transferred me to an extension so I left a message with my info and explanation of what was going on. No call yet. They just ignore us.If they can't send correct motor we'd like our credit card credited.

  Business Response

  Date: 03/22/2023

  The order was fulfilled, however, the employee who handles these types of situations and exchanges had a family emergency and had to fly back to Asia.  That was 4 weeks ago.  Unfortunately, there was no one to take the calls or handle the situation.  We all take turns for our vacations during this time of year so there was no one to take her place.  I just arrived back and can send the correct fan out tomorrow.  Sorry for the inconvenience.

   

  Customer Service

  Customer Answer

  Date: 03/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************