We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consumer Cooperative Organization

Allied Cooperative

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Cooperative Organization.

Complaints

This profile includes complaints for Allied Cooperative's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Allied Cooperative has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2023 I prepaid for **. We did not use all the ** in 2023/2024 due to the mild weather. Now Allied Cooperative is charging me $100.00 because I did not use all the prepaid **.

      Business Response

      Date: 05/22/2024

      We are disappointed that our customer has chosen to settle her frustration by filing a complaint.  I do not show any record that she even attempted to call us regarding the charge.  While we understand her frustration over the charge, the contract she signed (which we have attached here), clearly states that if half of the gallons contracted are not delivered by April 30,2024, a $100.00 service charge will be assessed.  While this may seem like we are being ****** difficult, the simple truth is that when the customer prepays to contract their gallons, we also contract those gallons with our supplier.  *******op has to pay for that contract whether our customer takes the fuel or not.  This charge helps to cover that loss.  In cases where the amount is close, we do work with our customers, but in ****** & *****'s case, they prepaid for 300 gallons but did not use any.  Their total gallons with us during that time period were ZERO.  So for the co-op, that was a loss.  I am not sure what she used to heat her home this past year, but if it is propane I would suggest she would be better off doing a summer fill and letting that be enough.

      Sincerely,

      *******************************

      Director of Marketing Communications

      Customer Answer

      Date: 05/26/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, although I don't agree with it, I will accept it because they will not refund my money anyway.  

      Regards,

      ***********************

    Allied Cooperative is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.