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Business Profile

Bank

CCF Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CCF Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CCF Bank has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CCF Bank

      219 Fairfax St Altoona, WI 54720-1181

    • CCF Bank

      436 E La Salle Ave Barron, WI 54812-1517

    • CCF Bank

      2125 Cameron St Eau Claire, WI 54703-4947

    • CCF Bank

      50659 N Main St PO Box 37 Eleva, WI 54738

    • CCF Bank

      218 N Broadway St Ellsworth, WI 54011-9209

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Ccf reached out and fixed the issue. They explained the mistake and it was an honest mistake. This speaks volumes about this company. I will do business with CCF bank again and highly recommend them for any campground rv resort financing. Honest mistake and they fixed it as soon as it was brought to their attention. Thank you CCF bank and thank you BBB for helping get the message to the correct individual for resolution. 



      Regards,

      ***** *******
      r customer relationships. As a result, I am now facing an unexpected charge of $17,000. This fee is not only frustrating but feels unjust, especially considering that I have already paid over a million dollars in interest on my loan. Additionally, CCF Bank has imposed other fees that seem excessive and unwarranted given my history as a loyal customer. It is disheartening to see that while **** ****** has been a great advocate for customers, the broader policies of ********************** and its leadership seem to prioritize profit at the expense of good customer relations. As a campground owner, I belong to a tight-knit community where we share insights and experiences regarding financial institutions. Based on this experience, I strongly advise anyone seeking campground financing to reconsider using CCF Bank. Their initial support may quickly diminish when it comes to significant payments or payoffs, which is both disappointing and disheartening. I hope this complaint will prompt a thorough review.

    CCF Bank is NOT a BBB Accredited Business.

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