Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/25/2024 I submitted an *** for a product that broker upon installation. I explained what happened and asked what was need from me to get the prodcut replaced was issued a return for the product, I packed it up and returned it in the original package. the product was ****** and It cost me $275.79 to return. When I followed up to check on my replacement on 7/31/2024 i was told It hadn't been returned . I gave them PoD. to show them they have it! I was then called back and told it is not covered under anything due to damage on install. I shared that with them right up front. The *** was issued with an *** stating to return!

  Business Response

  Date: 08/07/2024

  Hello, 

  We have tried to deal directly with the customer regarding the item they returned. It is clearly stated on our website that we accept any returns as long as the item is in good condition. However, the customer returned a damaged windshield that was clearly a fault from their end they tried to install it. 

  In good faith, we tried to offer a 50% refund for the item cost even though it is already a loss on our end but they refused. 

  We will continue to communicate this with the customer and find an amicable solution. 

  Thank you.

  Customer Answer

  Date: 08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  These guys did try to pay me back of he initial bill but not the freight to return.  I talked with ***** from the company.  I did tell her that was not acceptable.  She said she would be getting back with me.  I have not heard back since that day 08/06/2024.  Any additional questions please let me know.

  
  
  Regards,
  
  *********************

  Business Response

  Date: 08/21/2024

  Hello, 

  We offered the customer a 50% refund of the item's cost as a courtesy, despite the item being returned to us damaged. The customer did not notify us of their intent to return the item and requested a full refund, including shipping costs, despite receiving the product in good condition and later breaking it themselves.

  The customer has since disputed the charge with their card company and was already refunded, resulting in a loss on our end. Additionally, issuing a refund greater than the original payment would violate credit card regulations and raise potential fraud concerns.

  We believe we have acted fairly and in line with our policies in this case.

  Thank you.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date: 6/30/24; Item: Polaris Ranger 2 Piece Roof by QuadBoss; Price: $219.99; Shipping: $19.99. I purchased a roof for a mid-size Polaris. The Everything Polaris website states universal fit. We assembled the product upon arrival, only to discover that it does not seat properly. It "fits" the same way an adult baseball cap would fit on an infant. Too big. Would need to be modified to stay in place. Looks ridiculous. Contacted company, asking that they pay for return shipping. After multiple follow-**** I was told they would not pay. I would have to pay $125-$145, depending on the vendor, to return it. Everything Polaris is washing their hands of it, claiming that that manufacturer states it is a universal fit, so it's not their responsibility. Only, in reality, if they are selling the product, IT IS THEIR RESPONSIBILITY. They should take it up with the vendor instead of punishing the consumer. There is a second review on their website stating that the roof does not fit as well. They just don't care!

  Business Response

  Date: 07/17/2024

  Hello, 

  I hope you are well. 

  Upon checking, the item that the customer ordered if a universal part. Also, the dimensions are clearly listed on the description on our website. 

  However, in good faith, we are working this out with the customer to provide the best resolution. 

  Please see the attached file for your reference on the listing on our website.

  Thank you so much.

   

  All the best,

  Everything Polaris Ranger

  Customer Answer

  Date: 07/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Everything Polaris has gone above and beyond to ensure my satisfaction.  I would like to withdraw my complaint. 

  
  Regards,
  
  *********************************

  
  

• Initial Complaint

  Date:05/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by a company representative that they had the 4 items I needed in stock in their wear-house. I then purchased the items I needed that were guaranteed 3 day delivery. On day 3 I had no update or tracking provided so I called the company. They then proceeded to ask me for another $550 to complete my purchase after I already paid $1500 for the items I purchased. They stated I needed to pay the remaining $500 because the manufacturer went up the item prices. Yet I check there site immediately after and now the items I purchased are saying they are on sale for the cost I paid! This place is an absolute scam and just tries to take your money. I'm still waiting on any word of a refund with none in site.

  Business Response

  Date: 05/20/2024

  Hello, 

  I hope this email finds you well. I am reaching out regarding your recent order with us and the inconvenience you experienced.

  First and foremost, please accept our sincerest apologies for any frustration or inconvenience caused. We strive to provide exceptional service to all our customers, and it is disappointing to hear that we fell short of your expectations on this occasion. We take such matters seriously, and I assure you that we have taken immediate action to address the issues raised.

  Attached to this email, you will find a copy of the refund confirmation for your records. If you have any questions or require further assistance, please do not hesitate to contact us.

  Once again, we apologize for any inconvenience you experienced. We genuinely value your business and hope to have the opportunity to serve you better in the future.

  Thank you for your understanding and patience.

  Customer Service Team - ********************************************* Sportsman

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23,2023 placed a order for a rack they said they had . On that Monday they said it was 2-3 weeks back ordered. I texted on may18 told it was in production would ship on 5/22/23. On 5/23/23 reached out again for shipping information , they said they sent email to get it . On 5/26/23 asked again said they couldnt get . Worse customer service think its a scam business

  Business Response

  Date: 05/30/2023

  Hello ********, 
  
  We appreciate you taking the time to take our call today.
  
  As agreed, we have cancelled the order and processed a refund. A refund receipt has been sent in a separate email for your reference. 
  
  Let ** know if there is anything else that we can assist you with. 
  
  Thank you for understanding. 
  
  Best Regards, 
  Everything Polaris Ranger

  Customer Answer

  Date: 05/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item online from this business. The transaction total was $603 for the total of 599.99 minus 5% off the item which came to 569. And some change. Order was confirmed in my email. Two days later I was contacted by the company stating that I needed to pay an additional $120 or they would not ship my item and the transaction would be refunded. The reason was that the website price was incorrect. Reluctantly I paid the additional because the employee said it was the only option. Today I received an email from the company for the orriginal price paid of 569. I called the company and was told a supervisor would call back. I did not receive a call back. I just think I was bamboozled. It is terrible business practice and I feel I should not have had to pay for their mistakes.

  Business Response

  Date: 12/05/2022

  Hello, 
  
  We appreciate you for letting us know about this issue. 
  
  
  We will contact the customer to correct it and send the receipt for refunding the price difference. 
  
  
  Thank you. 
  
  
  Best Regards, 
  Everything Polaris RZR

  Customer Answer

  Date: 12/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  Thank you for resolving this matter! 
  
  Regards,
  
  *********************

  
  

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 15, 2022 I ordered a cab enclosure for my Kawasaki mule. This website showed in stock. Everythingkawasakioffroad.com took $915.45 from my Discover card under the name of ********* with a phone number of ************* next to the ********* name. They then informed me the item was not in stock even though they charged me the$915.45 and told me item is on back order til early to mid November. Then when I asked them about it mid November they told me it would ship by November 17, 2022. After the item not being shipped I again contacted them and they told me their supplier did not know when the item would ship. I then cancelled the order and they told me I would receive an email of verification of cancellation and refund to my card in 1-2 business days. That was the 21rst of November 2022. I still have not received my verification email and refund of my $915.45 as of today November 30, 2022 even after sending them emails to inquire about my refund. They keep telling me to give them more time. Their website states you can cancel before shipment. I want my refund. I feel they are being fraudulent. I do have back and forth emails and texts I can provide if needed.

  Business Response

  Date: 12/02/2022

  Hello ********************* was a pleasure to speak with you today. I'm glad we worked it out with an excellent resolution. 

  We apologize for any inconvenience you may have experienced. Please don't hesitate to let us know if there is anything else that we can assist you.

  We are looking forward to doing more business with you. 

  Have a wonderful weekend. 

  Best Regards,
  *******************************
  Customer Experience Manager
  Direct:  **************
  Office:  **************
  

   

   

  Customer Answer

  Date: 12/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  The company told me they do have the Kawasaki mule enclosure I ordered and would ship it to me but with no ship date even though they say they have it. The company did not ship the item yet. They have given me a 10% refund saying it's to compensate me for my trouble. Still no shipment of item though. This will not be resolved till I receive my item. They have told me before I put this complaint in to the BBB that it would ship by November 17, 2022 but they never shipped it then either. As far as I'm concerned if they do actually have the item for my Kawasaki mule and have already taken payment for it they should ship my item to me ASAP. It's strange they all the sudden came up with the item immediately after I put a complaint in to the BBB but can't seem to **************.
  Regards,
  
  *********************

  Business Response

  Date: 12/07/2022

  Hello, 
  
  We reached out to the customer last night to inform him that we've sent the tracking number to his email. We've ensured movement on the tracking number provided, and the customer confirmed it. 
  
  ETD is on 12/8/2022. Here's a link for the tracking number: https://www.fedex.com/fedextrack/?trknbr=391740687747&trkqual=12024~391740687747~FDEG. 
  
  Thank you for understanding. 
  
  Best Regards, 
  Everything Kawasaki Offroad

  Customer Answer

  Date: 12/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************