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Business Profile

Epoxy Floor Coating

Black Diamond Concrete Coating Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Epoxy Floor Coating.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the owner, ****** on numerous occasions seeking resolution to an area of coating that is flaking off our garage floor. He sometimes responds that he will stop by but never shows up. First he was on vacation, then he told me they wouldn't do the warranty repair when there was snow. I have submitted photos to him of the problem area, and have been very patient waiting to get a response and repair date scheduled. I want our garage floor fixed, before the problem gets larger, which it has since he was first contacted. He has been aware of the problem for over a year, and just ignores my request for service.

    Customer Answer

    Date: 07/26/2024

    Black Diamond owner ****** showed up at our house the day the complaint was filed, then told me someone could come that day to fix it, but we were on our way out for the day for a prior committment. I offered to leave it open for them, but he said they would come the following week. I have not heard from him since, and he has not replied to any messages I sent requesting a date for repair.
     

    Customer Answer

    Date: 08/07/2024

    Hi ************************ contacted me this morning saying they would make the repair next week, so I will let you know when it's done.

    Customer Answer

    Date: 09/03/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    I am thrilled to report that Black Diamond workers appeared this morning and repaired our floor.


    Regards,

    ***********************


  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Black Diamond performed work on our garage floor almost two years ago totaling ***** dollars. My husband and I have reached out to ****** the owner several times regarding issues with the quality of the work holding up as guaranteed. He has agreed to come out and look at the floor on several occasions, most recently being this past Friday and did not show up. There was no communication to us and he has not been responding to any further communication. We would like the work that was done to be fixed the correct way or some of our money back since it is not holding up- peeling and chipping in multiple places and was guaranteed not to. Now, we will have ti pay someone else to come out and fix the work which will cost more than just product and service. The garage will need to be emptied out and a POD rented for our items while the work is performed.

    Business Response

    Date: 06/11/2024

    Met with customer. Issue is not with services provided but rather an issue with their concrete. Reasonable options were given to leave or repair. Waiting to hear back

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. On August 24, 2021, the defendant provided a quote for garage cabinets and front porch sealing work for our house totaling of $5,800.00 (Attachment 1).2. On September 13, 2021,the plaintiff provided a check for 50% downpayment ($2,900.00) for the work quoted. The check (#****) was cashed by the defendant on September 21, 2021 (Attachment 2).3. The defendant performed the porch work on July 1, 2022 - almost 10 months after we paid the downpayment.4. Despite repeated requests for updates on the installation of the cabinet, the defendant has stated the cabinets have not been received.5. Given the length of time which has passed, the plaintiff has found alternatives for the garage storage. The defendant has been informed of the cancellation of the order.6. The plaintiff is requesting $1,900.00 plus associated expenses for the work the defendant has not completed. This is equal to the $2,900.00 downpayment less the $1,000.00 for the porch sealer work. (See Attachment 1 for detail)

    Business Response

    Date: 11/14/2022

    Thought the Covid 19 pandemic, our company was faced with several supply chain issues. After the company was found to not being able to fulfill our order, **** was issued a refund for the cabinet portion of down payment per his request.

    Customer Answer

    Date: 11/15/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

Black Diamond Concrete Coating Experts is NOT a BBB Accredited Business.

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