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Business Profile

Fitness Center

Anytime Fitness Appleton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a complaint against my gym - Anytime Fitness Appleton. I have a personal membership there as well as did personal training. This past year has not been the best with fees. The latest is that my trainer left the gym the end of September. I cancelled my personal training at my last work out. I signed the papers and was told by the trainer that 1 more payment would come out of my checking account and that I have 10 unused sessions. I started noticing that fees were still being taken out of my checking account. I contacted the gym and they said they would take care of that. I waited and then another payment came out. I reached back out and have not heard from them. I spoke with my bank and they stated that they could cancel my debit card (which would be a pain for me) but if they have auto update in their system, it wouldn't work anyway. They also suggested I reach out to them again and let them know I would contact you. I noticed another withdrawal and decided I would just reach out to you to see what I can do. I would like the money returned to me plus the amount of the unused sessions -- it was their errors that caused me to have so many unused sessions.

  • Initial Complaint

    Date:04/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a frozen contract for membership fees and personal training due to a shoulder injury. When it came time for the contract renewal I decided to cancel. I stopped in the location on 2-5-24 a bit after 1:00pmz. I signed the forms to cancel the gym membership on a iPad with ***** and then met with ***** and signed the forms for the PT. I was told at the time the gym membership would be cancelled ASAP and 1 more payment would be take out and the PT that 2 more would be in February 2024. On 3/18 I ask to confirm both contract were cxd and was told that the gym one was and the PT one was missing. That he wasnt sure what happened to it. I went in on 3/19 and signed it again and asked to be refunded due to there error. I then was told that he needed to check with his boss and see if it could be back tracked. I asked For an update on 3/19 and was told I would hear something by ThE **** I messaged again on 3/25 and was told that he messaged the boss and it was not looked into. I then mes,gd on 3/27 asking for a f/u was told that since the iPad didnt save it was based on his word. Then on 4/1 I had another withdrawal taken out. I messaged again and heard back on 4/2 that he was having a zoom call with the boss about the situation. I f/u up the next day with a timeline for an answer and was told end of week. I heard back on 4/5 that the refund was denied bc it was the pt managers word against the iPad. I signed the cx form 2xs. So now I have had $180 taken out because of an error on their end. Horrible on their end. It is not my fault that the forms Did not save. I signed them. I asked for the bosses contact so I could contact him myself and was not given the requested info. I explained that I am going through divorce and did not budget that $ since the contract was cxd. $180 to Anytome fitness is a drop in a bucket. Me its ALOT OF $. This gym needs to refund me. It was their error not mine!! I want my $180 refunded!!!

    Business Response

    Date: 04/23/2024

    This is not my location, I sold the location in 2022.  Please update your records to the new owner

Anytime Fitness Appleton is NOT a BBB Accredited Business.

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