Complaints

This profile includes complaints for The Floor Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Floor Company LLC

  5700 W Clairemont Dr Ste 207 Appleton, WI 54913-2779

  
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  The Floor Company LLC

  Appleton, WI 54914-4644

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired The Floor Company to install carpet at my daughter's home in November 2023. I purchased the carpet from them as well. When installing the carpet, a wall was damaged. I spoke with ******, who agreed to reimburse me for having the damages repaired. I sent him an invoice for the repairs totaling $350.00, and he told me that he would have a check in the mail. After a few weeks and no receipt, I reached back out to him, and he informed me that buisness was slow and he hoped to be able to get a check in the mail by the end of the month, being January. I decided to file a dispute with my credit card company, as a reimbursment should have been issued immediately. My card company found no one at fault and reinstated the original charge for the carpet (2500). I have emailed ****** and have called him and left messages and he has failed *** communicate with me in regards to my pending reimbursement. I am prepared to file small claims, however wanted to give him one last opportunity to make this situation right.

  

  Business Response

  Date: 04/02/2024

  Good afternoon,

  We installed new carpet in ********'s daughter's house and damaged the drywall with our carpet stretcher during the process. I reached out to ******** immediately to let her know what we had done. I offered to fix it or pay to have someone else fix it. She chose to have someone else repair the wall and I did receive an invoice for $350 for the work. Work did slow down for us after this incident and it was very difficult to keep up on regular business expenses. I was running my business without a line of credit for access to additional funds and did not have $350 laying around. I eventually was able to pay her but she refused accepting the funds because a claim for $2500 was filed. She wanted to wait for a decision with that before taking the $350. After her claim was denied she did reach out to me once asking for the $350 and I said that I would get it to her. To be completely honest, I did lose track of that communication until this complaint was filed. That was not very professional on my part. I mailed her a check today, April 2nd, for the amount of $350 to resolve this issue. 

  Thank you,

  *******************