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Business Profile

New Auto Parts

Cousineau Auto Parts

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cousineau Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cousineau Auto Parts has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sales person purposefully misrepresented the style motor in order to get a sale. Due to strict policy of core return the removal and for drop off were quick however due to other obligations the project was set aside for the moment. Once I would begin the install I noticed the error. I called the lot and was told the sales person quit and left a fire behind. I then spoke with ******** who at first tried telling me I was wrong that there was no differences between the platforms. She then proceeded to try to sell me a different engine at a higher rate. Completely ignoring the inconvenience this ordeal has caused me logistically as I have to rent transportation back and forth. Let alone further delays this is causing. She also showed question integrity as she proceeded to lie to me saying that I was out of warranty

      Business Response

      Date: 06/13/2025

      There is no way to misrepresent the engine as it only has one interchange.

      Customer had 90 days to return the core and chose to return the core 4 days after picking up the engine purchased.

      Customer was offered a full refund with the return of our engine, even though it was 73 days past the 10 day policy.

      Customer was offered two other engines, and he did end up calling back and purchasing one of the engines that we offered.

       

       

      Customer Answer

      Date: 06/21/2025

      Better Business Bureau:

      This responsive by the company is dishonest as can be seen from the invoice receipt. And yes there is a major difference as the 4wd option has a differential that runs thru the oil pan. 

      in addition Ive returned the engine as agreed previously with no credit towards my debit card. Now the manager ********* is not returning my phone calls. Please process the return as your company has recovered its product before matters involve criminal complaints. 

      thanks 

      Regards,

      ****** *********

    Cousineau Auto Parts is NOT a BBB Accredited Business.

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