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Business Profile

Recycling Center

Logistics Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a contract with **** waste with nonissues for several years. That company was acquired by *** recycling . I ordered sharps containers over the phone from *** representative ***** *******. I asked about shipping times . She advised they would be dropped off when their delivery person was passing through town. While dropping off the box of sharps, the driver also picked up a large near empty medical waste bag. It contained perhaps 10 used 4x4 gauzes and perhaps some very small paper wraps. They claimed it weighed 14 pounds. They billed 10$ for disposal plus $175 for pickup fee. I paid the amount on the invoice for the sharps boxes that I ordered, and tried to communicate that I had not requested a waste pickup and did not feel I should be billed for a near empty bag. I made Several attempts to reach ***** since August and further to explain that the pickup was not required. Very disorganized and slow response with several unanswered calls. Now almost two months later still requesting payment for unnecessary pick up. Original order of sharps boxes have been paid for. It would seem fraudulent to me to be demanding payment for something which was not ordered, or requested, or further even necessary.

    Business Response

    Date: 09/30/2024

    After reviewing this situation with our team-  we firmly stand behind our team and the driver who is clear that the pick up was asked for at the time of service. This is a driver who has been with the company for over ************************************************************************************************ that regard the service was rendered and the invoice is valid. 

    That being said we will be crediting her account in our system and she will receive a revised invoice effectively immediately showing a zero balance.  We will then also be removing her status as an active customer in our data base and wish her the best of luck with her future medical waste provider as we will no longer be interested in providing services to her clinic.   

     

    Best regards. 

     

    ***** ******

Logistics Recycling is NOT a BBB Accredited Business.

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