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Business Profile

Tour Operators

PMI Entertainment Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

This profile includes complaints for PMI Entertainment Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PMI Entertainment Group, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Blue Lot parking for the 9/15/24 Packers game for $54.50. The website did not have clear instructions on where to enter, so I used the Armed Forces address. The roads were shut down and the lot was not accessible, so I had to buy parking elsewhere. I walked by the lot booth and spoke to Ivy, who said I would get a refund. Other game day personnel near the lot said this is a known issue and scam, which feels dishonest. The merchant refused a refund even after their employee said I would get a refund. Worse, they do not acknowledge the many inconsistencies in their various websites that does not clearly show where to park. They may use this as a way to oversell parking since they know many will not enter because of the road being closed.

      Business Response

      Date: 09/26/2024

      Hello ******,

      Please see the attachment for the response to this case.  Let me know if you have any questions.  Thanks  ****** *******

      Customer Answer

      Date: 09/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Hello,

      It appears the website has updated and clarified parking language on the page they provided the BBB.  This was not the case when I purchased, nor was anything clearly shown on the venue website.  The evidence provided by the merchant references Accessible parking.  I took a screenshot and highlighted in red what they are referring to.  This blurb is misleading and unclear, leading the purchaser to believe all of that applies to anyone purchasing accessible parking.  If the directions were that important, why put it under Accessible parking?  This is another exhibit to show the willful misleading by this organization to take advantage of consumers by selling a parking pass they know will not be used because the road is inaccessible. 

      One of the staff members said I would be given a refund, and I am confused as to why the person responding is now claiming there are no refunds.  Again, I would like a refund as I was told I would receive one from Ivy.  Game day personnel told us the Blue lot is a known scam and it is disappointing a local company is ripping people off.]


      Regards,

      ***** *******

      Business Response

      Date: 10/02/2024

      Hello,

      In response to the complaint.  The information on the lot being closed was posted on ************************************ from the very start when all the events for Packer Parking went on-sale on May 31, 2024.  This case should be closed, due to the refund now has been submitted through the patron's credit card company as a charge back to TicketStar.  ******, give me a call with any follow-up questions.  Sincerely, ******* Edinger 

    PMI Entertainment Group, Inc. is NOT a BBB Accredited Business.

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