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Business Profile

Casino

Ho Chunk Casino

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ho Chunk Casino's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ho Chunk Casino has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/05/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been going to the Ho Chunk Casino/Hotel for several years. The most recent year 2023, I have spent a lot of money there, typically $200 per visit, if I win some I would end up spending more. With my expenditures, I have benefited from a couple of "Complimentary over-night stays." Every month, it is typical that I receive a brochure of coupons in the mail saying I have "X" amount of dollars in reward (Slot) play to use or I have a discount on Hotel or even a few times I've had a complimentary hotel stay. This month for ******** I did not receive my brochure.My wife received hers! I was just at ****************************** on Saturday, December 16th to Sunday December 17th to use one of my Complimentary stays! I spent at least $300 on ******************* and I walked in with $200 for slots with $40 Rewards play to add to the top! I've sent 3 emails to **************** and called **************** 4x. The 4th time, I finally got to talk to a live person instead of being transferred to a voicemail...That person said I do not HAVE any rewards on my account! HUH? There is DEFINITELY a mistake, for all the $$ I spend there! Again, my WIFE got a brochure identifying rewards to be used for ******* and spends far less than me there! What happened to MY Rewards?? She transferred me to the "Rewards Manager" and I left her yet another voicemail seeking return call. The more I think about it, i WONDER if Ho Chunk is mixing me up with the Drunken patron that was sitting next to me at the ******************* table (that 16th day of December) who got cut-off and was kicked out of the casino!? Maybe they meant to cancel/ban his rewards, but instead cancelled mine? I just want to find out what happened to MY rewards, that I have rightfully earned. But since emails and phone calls aren't connecting me and they are not responded to, i'm hoping BBB can assist! Can you help? Thank you

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