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Business Profile

Pipes and Smokers Articles

Pipe Dreams LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pipes and Smokers Articles.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sold a defective waterpipe on 4/3. I returned to the store the next day to return or exchange the product. I was refused a return or exchange even though the employee agreed that the product was defective.

    Business Response

    Date: 04/28/2023

    Thank you, *******; for clearly expressing our No Return Policy.There is no way to guarantee the product hadnt been used in its time outside of our store, especially when there was a whole day between. We have our No Return Policy posted very large at our register, as well as on your receipts.
    Because we were disheartened to hear of your poor experience,we kindly offered you 50% off any item in the store. Thats a very large discount that you took advantage of that day, 4/4/2023. You took our offer to rectify the situation, so we are settled.
    Your 50% discounted purchase also granted you a $20 off reward in your account with us! Just wanted to remind you that it will expire 60 days from that date, so we will see you before 6/3/2023 to redeem! 
    As always , thanks for smokin! 

    Customer Answer

    Date: 05/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    A no return policy does not obsolve your responsibility of the implied warranty that a product is fit for the purpose intented and conforms to an original buyer's expectations. I was sold a defective product, verified by the employee working, that was not fit for it's intended purpose. I made it very clear that I did not accept the 50% off as compensation or settlement for this defective product, but as a token of kindness, and that the dispute over the defective product would be settled separately. 

    Regards,

    ***************************

Pipe Dreams LLC is NOT a BBB Accredited Business.

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